• Case Manager/Coming Home Specialist - Parke Studios

    Job Locations US-WA-Seattle
    Posted Date 3 months ago(10/24/2019 8:53 PM)
    Job ID
    # of Openings
    Social Services/Direct Client Services
    USD $19.96/Yr.
  • Overview

    Program Description

    Parke Studios serves mentally ill former residents of Noel House Programs, women moving from a long-term stay in a homeless shelter into permanent housing at the Josephinum Apartments. Primary tasks of the position include: outreach and engagement, on-going intensive case-management, community activities and programming, and advocacy.


    The Coming Home program provides intensive individualized support for people who have been homeless in the City of Seattle. Services are focused on the transition into permanent housing and the first year of tenancy. The Case Manager will assist tenants in making and sustaining reliable, positive community-based support networks; in learning or relearning daily living skills required for permanent housing; and in becoming active, empowered members of their residential environment.

    Position Description

    This is a full time Case Management position that works with two different programs inside the Josephinum apartment building: the Parke Studios Program, and the Coming Home program. Both Parke Studios and Coming Home serve a small number of residents (currently around 30 total) within the larger 221 total units at the Josephinum.



    Parke Studios Case Management Responsibilities

    • When Parke Studios has an apartment available, work with Noel House staff to provide outreach and engagement services to women who have been identified as potential candidates for the PS program.
    • Assist the identified candidate with the application process including meeting with Josephinum building staff and facilitating the application and lease up process.
    • Provide on-going case management services to clients to include: intake, assessment, and stabilization plans, and facilitate linkages to long-term treatment resources when appropriate.
    • Assume primary responsibility for coordinating all aspects of clients’ support and stabilization plans. Coordinate and monitor the day-to-day implementation of these plans.
    • Advocate for clients’ access to community resources/services, ensuring that clients’ needs are met and rights maintained; consult/collaborate with community providers to ensure continuity of care.
    • Intervene in crisis situations with individual clients as issues arise.
    • Work with clients on meeting their basic needs, developing independent living tools, and improving their social skills.
    • Assist clients with filling out the necessary paperwork to access community resources, including benefit and housing applications.
    • Accompany residents to various appointments, interviews and housing searches as needed.
    • Develop and maintain cooperative relationships with Josephinum staff to encourage stable housing for all PS residents.
    • Develop and maintain cooperative relationships with current service providers of the participants. Encourage development of new services.
    • Work with Josephinum staff around any lease violations that occur.
    • Facilitate group activities for residents on a regular schedule and at a minimum of twice a month.

    Administrative Duties:

    • Comply with the agency’s services policies and procedures; maintain current and complete service records; participate in quality assurance review when assigned.
    • Complete quarterly services and demographics reporting. Maintain accurate client files and compliance with funder data collection requirements.
    • Participate in staff meetings and appropriate trainings.
    • Other duties as assigned.


    Coming Home Case Manager Responsibilities

    Intensive Transitional Services:

    • Provide intensive case management to tenants for the first twelve months after move-in.
    • Verify and collect documentation of tenant eligibility.
    • Interview applicants and assess for ability to live autonomously in the community, stability, and for special needs in health care, mental health, and alcohol/drug addiction. Determine which applicants require further diagnostic screening by mental health or substance abuse professionals. The interview also assesses social skills, life skills, financial needs, job readiness/needs and availability of a positive peer network.
    • In conjunction with tenant, develop a specific Housing Service Plan, which will address the identified needs as well as the areas which have been a problem for the tenant in maintaining previous housing.
    • Provide 1-1 service and work with new tenants to develop individual growth goals.
    • Provide current information about available resources and assist tenants in making application for needed resources including income, health care, employment, documentation, and support services.
    • Provide crisis intervention – which may involve substance abuse, mental health, and medical issues.
    • Arrange access to community treatment resources and support programs by medical, mental health, and alcohol recovery providers.
    • Monitor effectiveness of response and resident satisfaction with resources and services received.
    • Act as advocate for residents on an on-going basis to ensure consistent service from agencies and systems.
    • Give input on eviction proceedings.
    • Participate in and contribute to building a safe, supportive residential community.
    • Coordinate services with other staff and outside agencies and help foster an environment of teamwork and professionalism.  



    • Manage time and prioritize duties in order to provide necessary services to tenants.
    • Keep tenant records in database and maintain tenant files.
    • Turn in paperwork/assignments to Supervisor on a timely basis.
    • Attend and participate in scheduled team meetings to discuss tenant issues and general program issues and goals. Attend other meetings and in-service training as requested.
    • Follow program and agency policies and procedures. Provide input to program policies, procedures and goals, as requested.


    Minimum Qualifications:

    • Bachelor’s degree in Human Services field, or 4 years’ experience working in a Case Management setting.
    • Minimum of 1 year working with mentally ill clients or within the Mental Health system.
    • Demonstrable case management experience including demonstrable problem-solving/issue assessment skills, intervention planning/implementation skills, and/or crisis intervention skills.
    • Experience working with adults who are difficult to engage and maintain appropriate relationships with.
    • Demonstrated sensitivity to sexual minority and cultural diversity issues.
    • Demonstrable understanding of drug and alcohol issues
    • Demonstrable oral and written communication skills, team-building skills.
    • Ability to prioritize and complete assigned tasks, accept responsibilities and provide client treatment/case management, with little supervision.
    • Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment that fosters respect, teamwork and excellence.
    • Ability to uphold and model the mission, values, and insights of Catholic Housing Services into all aspects of work life.

    Preferred Qualifications:

    •  Experience working with the homeless population.
    • Chemical Dependency Certification.
    • Experience working within the emergency shelter system.
    • Experience working in a residential setting
    • Ability to speak and understand a second language


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