• Outreach Case Manager

    Job Locations US-WA-Bremerton
    Posted Date 2 months ago(11/27/2019 2:20 PM)
    Job ID
    # of Openings
    Social Services/Direct Client Services
    USD $18.64/Hr.
  • Overview

    $18.64 - $23.31 HR/DOE


    Housing and Essential Needs is a statewide program and Catholic Community Services has contracted with Kitsap County and works with the Washington State Department of Commerce to implement and deliver Housing and Essential Needs program in Kitsap County. DSHS clients enrolled in Medical Care Services (MCS) and ABD are eligible to receive funding and basic needs to help them cover rental and/or utility expenses, get temporary hotel stays, obtain essential items, etc.


    The Outreach Case Manager works in collaboration with the rest of the CCS HEN team.  The Outreach Case Manager completes HEN eligibility intakes at primary office as well as in various areas of Kitsap County.  This position helps establish sites where intakes can be conducted so that all applicants do not have to come to the main office in Bremerton.  This position also provides Case Management services for identified clients who are having difficulty finding housing, employment, and other resources.  This position helps current clients find resources so that they can transition off of the HEN Program.  This position helps keep excellent records and helps to assure Consolidated Homeless Grant compliance.




    • Answer telephone and conduct phone interviews to gather information regarding eligibility for the HEN Program.
    • Pre-screen clients for intake into the HEN Program.
    • Coordinate with the local Coordinated Entry provider to assure that clients are screened and placed into a priority pool based on vulnerability.
    • Provide Case Management services for vulnerable clients who have difficulty accessing housing and resources.
      • Create client directed service plans.
      • Transport clients to visit housing opportunities.
      • Advocate on behalf of clients.
      • Assist clients in connecting to resources that help them overcome barriers.


    Provide HEN Intakes.

    • Provide intakes in the Bremerton Office.
    • Establish other sites within Kitsap County to conduct intakes in order create easier access to HEN benefits for those who do not reside in Bremerton.
    • Ensure compliance with all CHG guidelines.
    • Work to establish connections with resources including prospective landlords.
    • Prepare and organize client files, mail out information and documents to clients and vendors.
    • Data entry and filing of confidential records.
    • Provide follow up with clients who are transitioning or who have already transition in order to make sure outcomes are recorded accurately.
    • Input date into HMIS in a timely manner
    • Assist in maintaining forms, supplies and essential needs items
    • Assist in giving out essential need items, bus passes,etc. and help maintain records.
    • All employees and volunteers are responsible for safekeeping a workplace that values and supports a culturally diverse work environment.
    • Provide community information or refer them to other programs. 
    • Checking out Essential Needs items including toiletries, bus passes, etc.
    • Represent CCS’ HEN program at various meetings and community events.
    • Coordinate with other agencies.
    • Assist in advertising the HEN program.
    • Maintain accurate and timely files and reports.
    • Transport clients in personal vehicle to agencies, housing opportunities,etc.
    • Visit homes to complete inspections.
    • Other duties may be assigned.


    Minimum Qualifications


    • AA Degree in Social Service or related field
    • At least one year of experience in direct provision of social services, preferably with homeless people.
    • Applicant must successfully pass required background checks prior to an offer of employment.
    • Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
    • Excellent written and oral communication.
    • Good office computer skills, with ability to maintain complex client records and update databases including HMIS.
    • Commitment to working within the mission, goals and objective of Catholic Community Services.
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
    • Must have reliable transportation, valid driver’s license, and automobile insurance and ability to transport clients in your personal vehicle.
    • Must have an acceptable driving record per CCS’ driving policy. (Required to provide current driving abstract).

    Preferred Qualifications

    • Bachelor of Master’s Degree in Social Work or related field


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