• Lead Case Manager - SHARE/WHEEL

    Job Locations US-WA-Seattle
    Posted Date 1 month ago(11/9/2019 8:57 PM)
    Job ID
    # of Openings
    Homeless Adult Services
    USD $19.96/Yr.
  • Overview


    Catholic Community Services has been contracted to provide case management services Women’s Housing, Equality and Enhancement League (WHEEL) and to Seattle Housing and Resource Center. WHEEL operates a low barrier overnight shelter for women. Many of the participants of this program have chronic and acute mental health issues, addiction issues, or have suffered severe trauma. SHARE operates up to 16 democratically operated, self managed indoor shelters throughout King County, providing a warm, save place for people experiencing homelessness to stay. Shelters generally open in the evening and participants are expected to leave in the mornings.



    The Lead Case Manager works in coordination with Program Leadership to provide support and guidance to one Case Manager, who is assigned to provide services to SHARE male and coed shelters. In addition, the Lead Case Manager is directly responsible for providing case management service to 2 SHARE women only shelters and WHEEL shelter participants who wish to engage in Case Management to assist in their housing search. The Lead Case Manager will be responsible for identifying barriers to clients obtaining permanent housing, and connecting clients to resources to assist in overcoming those barriers. This position will work closely with Catholic Community Services programs such as the Regional Access Points and Rapid Rehousing Teams and other local resources to assist participants to be able to apply for and obtain permanent housing. This position will require working some days and some evenings, typically Monday through Friday, and will require the ability to travel to individual shelters to meet clients on site.




    • In coordination with Program Leadership, assist with screening, interviewing, hiring, and training SHARE case managers.
    • Provide support for staff around diversion, case management and motivational interviewing techiniques.
    • Be available for urgent matters during business hours.
    • Provide ongoing training utilizing evidence-based best practices
    • Develop and support a positive team-oriented work environment
    • Ensure all househould who access case management explore and are offered diversion services.
    • Participate in bi-weekly Rapid Rehousing team meetins to ensure program collaboration.
    • Oversee data entry into database.
    • Complete monthly files reviews to ensure client records are kept in accordance with agency standards, and that case files are complete. 

    Case Management:

    • Outreach and engage WHEEL shelter participants in case management.
    • Refer clients to obtain assessments for the Coordinated Entry for All system.
    • Develop client driven goal based plans with timelines that detail client and case manager’s responsibilities to meet agreed upon goals toward obtaining permanent housing. Meet on a continued, ongoing basis to review progress and address any emergent needs as they arise.
    • Provide referrals and advocate for clients to obtain resources that will reduce barriers and assist clients in obtaining permanent housing.  This includes working closely with Catholic Community Service programs and outside agencies.
    • Work with clients to increase stability to insure clients can maintain permanent housing once maintained. This includes developing plans in the areas of job search, increasing income, drug and alcohol issues, physical and mental health, personal development, and other life domains.
    • Assist clients with completing housing applications, and maintain relationship with subsidized and non-subsidized housing providers to assist clients in securing permanent housing.
    • Work closely with SHARE/WHEEL staff and the CCS Program Manager to coordinate site visits, share client success stories and data, and help insure that SHARE values, ethics and business model are understood and complied with.   Support strategy, collaboration and coordination between SHARE and CCS to enhance the missions of both agencies and provide the best service possible to our shared participants.
    • Develop a high degree of proficiency in maintaining HMIS records and case notes using the CCS program participant database.
    • Maintain program participant files according to Quality Assurance standards, insuring that all necessary documentation is included and filled out appropriately.
    • Conduct quarterly reviews of program participant files, case notes and database quality with Program Manager.
    • Treat program participants in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions might be different.




    • Bachelor’s degree in social services or four years equivalent experience.
    • Two years direct experience with homeless and/or at-risk populations.
    • Ability to work with culturally diverse clients.
    • Ability to work independently and with a team.
    • Computer skills and ability to learn and use CCS client database system.
    • Commitment to CCS’s Mission
    • Valid WA State Drivers License and auto insurance, ability to meet CCS Driving Policy requirements, and access to a vehicle to be able to achieve required on-site shelter visits.


    • Fluency in a second language spoken by client target group.


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