CCSWW

  • Resident Services Staff (part-time) - Wintonia

    Job Locations US-WA-Seattle
    Posted Date 1 month ago(11/9/2019 10:44 PM)
    Job ID
    2019-4190
    # of Openings
    1
    Category
    Social Services/Direct Client Services
    Min
    USD $17.48/Yr.
  • Overview

    $17.48/hour. This is a part-time position with benfits and plus generous paid leave

     

    Program Description

    The Wintonia is a 92-unit SRO community serving very low-income adults who are homeless at time of move-in. Applicants are generally alcohol-dependent and may have co-occurring disorders and histories of trauma. Referrals to the Wintonia are primarily from the Dutch Shisler Sobering Center. The Wintonia provides permanent supportive housing within a Housing First and Harm Reduction model. The Wintonia team works from a multi-disciplinary approach in which all staff coordinate services to promote housing stability in an environment that honors and respects the dignity of each resident.

     

    Position Description

    The front desk/lobby area is the communication center of the building, and services are delivered on a 24 hour a day, 7 day a week basis. The Resident Support/Front Desk staff is central to providing a safe and caring environment for the residents of the Wintonia. All staff work collaboratively from a multi-disciplinary approach to ensure residents achieves housing stability in an environment that promotes individual dignity and respect.

    Responsibilities

    Major Responsibilities

     

    Building Communication:

    • Perform desk clerk and record keeping responsibilities including answering business phones, distributing calls and messages to other staff.
    • Communicate with residents via lobby room intercom to relay messages of varying degree.
    • Be comfortable with money handling for distributing meal tickets, taking overnight stay payments, collecting rent and filing receipts for all such transactions.
    • Record significant occurrences in the Desk Log in a professional manner and communicate these events with case managers via email.

     

    Resident Interactions and Engagement:

    • Act as a liaison in coordinating meetings & events with residents and their case managers and the on-site nursing staff.
    • Under the guidance of the community support coordinator, assist with activities, and other events that normally take place during business or evening/weekend hours.
    • Provide and document service hours for the department per contractual requirements.
    • Assist with tracking and reminding residents of appointments and activities.

     

    Ensure Building Safety and Security:

    • Staff front lobby desk and monitor building access with the camera system, including all stair cases and exits. Screen all residents, guests, and visitors for legitimate access; deny access to others.
    • Conduct security checks and routine walks throughout all common areas of the building and ensure that no unauthorized individuals are present in the building.
    • Implement fire/emergency procedures as needed.
    • Respond to medical and social crises and contact appropriate staff and/or emergency service providers.

     

    Building Upkeep:

    • Maintain common areas on the first floor common areas, including sanitizing surfaces to ensure a safe and sanitary environment for residents and staff.
    • Write out work orders for maintenance requests and effectively communicate those needs with custodial and maintenance staff.
    • Check out mops and cleaning supplies to residents and document their use.
    • Respond to emergency cleanups where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.

    General Responsibilities:

    • Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
    • Maintain accurate record of hours worked and turn in timesheets on schedule.
    • Attend trainings required of employees and staff meetings as scheduled.
    • Become familiar with landlord/tenant law and the actions that are permissible for landlords.
    • Maintain cooperative relationships with residents/businesses in surrounding neighborhood.

    Qualifications

    Minimum Qualifications

    • Work history that demonstrates reliability, dependability and an ability to interact and communicate effectively with others.
    • Experience with or demonstrated knowledge of working with mentally ill and chemically dependent and chronically homeless populations.
    • Able to communicate effectively and write reports, takes messages, and answer phones.
    • Experience in crisis coping.
    • Ability to learn crisis intervention and de-escalation skills (e.g. first aid, CPR.)
    • Ability to pass a criminal history background check required prior to employment.
    • Able to engage and to properly respond to residents who are actively intoxicated and/or experiencing mental health symptoms on a daily basis.
    • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in a multi-cultural environment.
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

     

    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

     

    Please let us know if you need special accommodations to apply or interview for this position.

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