• Lead Shelter Program Generalist

    Job Locations US-WA-Tacoma
    Posted Date 1 month ago(1/24/2020 4:58 PM)
    Job ID
    # of Openings
    Homeless Adult Services
    USD $18.00/Hr.
  • Overview

    $18.00 - $20.70 HR/DOE


    Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. HAS offers resources to meet the basic needs of individuals experiencing chronic homelessness. These services include emergency shelter, meals, systematic outreach to provide supportive services, and a variety of other resources needed to assist guests with meeting their goals.  The Nativity House is a day shelter/hot meals site that provides a snack and early dinner (Thursday through Monday), as well as a safe and respectful environment where homeless and low-income individuals in Tacoma and Pierce County may access an array of emergency and supportive services.


    • Works Monday -  Friday shift and fills in for the program supervisor when she or he is not working. May also attend case staffings and administrative meetings one afternoon (Thursday) 2 times a month. May also fill in for program supervisor or other staff as needed during the week.
    • Participates in interviews and decision making for hiring shelter staff as needed.
    • Supervises all shelter staff and guests in the absence of the supervisor.
    • As the team leader, works with staff to welcome guests , and ensures HMIS data entry and logs are completed.
    • In collaboration with the program supervisor and security program specialist, supervises volunteers providing meals or working at the shelter.
    • Ensures security procedures are communicated and implemented.
    •  As part of the HAS team, intervenes in arguments, fights and other disruptive behavior. Provides behavioral management. Facilitates the ban decision making process in the absence of the program supervisor.
    • Ensures that all reports are completed accurately and in a timely manner.
    • In collaboration with the program supervisor, oversees the Homeless Management Information System (HMIS) data entry.  Works with the program director, supervisor, and county HMIS administrator to ensure accurate HMIS data entry.
    • Completes HMIS training, attends HMIS administrator meetings and other HMIS related meetings and training as required.
    • In collaboration with the program supervisor, provides one on one counseling, supportive services and connection with services.
    • Works closely with the Social Worker to provide coordinated services to guests.
    • Provides counseling consultation regarding guests for program specialists.
    • Participates in division wide case staffings twice a month in supervisor absence.
    • Fills in for any position as needed.
    • Other duties as assigned.


     Minimum Requirements:

    • High School Diploma or G.E.D.
    • Must have 2yrs experience in Case Management, Social Work, working with homeless, or disabled adults.
    • Education will substitute for experience.
    • Proof of negative TB test within the past 12 months.
    • Ability to be compassionate, nonjudgmental, and set clear personal boundaries
    • Ability to set clear limits and consequences and manage triangulation with guests and staff.
    • Ability to take strong initiative and ownership of the position, be proactive in problem solving, and be an effective team communicator.
    • Ability to form and maintain a strong team commitment with staff
    • Work with diverse population including people with active mental health and chemical dependency issues.
    • Be a positive and proactive team member.
    • Applicant must successfully pass required background checks prior to an offer of employment.
    • Must have reliable transportation, valid driver’s license, and automobile insurance.
    • Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract)
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.


    Preferred Requirements:

    • BA in Social Science preferred.

    Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

    Please let us know if you need special accommodations to apply or interview for this position.


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