United Way of King County will partner with Catholic Community Services (CCS) to pilot an outreach and engagement program in select Starbucks stores in Seattle, called Project CAFE (Care, Assess, Faciliate, and Engage). CCS King County provides a wide array of services to people living in poverty. In this pilot, the outreach staff are trained to always keep their eye on the bigger picture, not just the immediate situation. Each encounter combines triage and management. Engagement will begin in and around store locations and will have the flexibility to move to other locations as appropriate and necessary.
The Mental Health Professional (MHP) works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships the team focuses on reducing harm and supporting healing. The team also bridges gaps and helps individual’s access essential resources such as housing, health care, entitlements and treatment.
The outreach team has the capacity to provide Starbucks market based outreach and care coordination services to people who are in crisis. The MHP will coordinate with team to conduct individual store and adjacent street outreach in alignment with best practices for safety and client engagement. These positions will engage individuals in designated market areas and help facilitate linkages to resources and housing. Each full-time outreach position will provide services to individuals for the following purposes:
The MHP will provide a range of services to people who are in crisis, including Coordinated Entry Assessments; transportation assistance to home community; survival services; connections to shelters/sanctioned encampments; and/or medical/mental health/substance use disorder referral and treatment.
MAJOR DUTIES AND RESPONSIBILITIES: