Direct Service Advocate - Sacred Heart (Overnight, Tuesday, Wednesday, and Thursday)

Job Locations US-WA-Seattle
Posted Date 7 months ago(3/11/2020 3:14 PM)
Job ID
# of Openings
Hidden (21942)
USD $17.48/Yr.


$17.48 per hour. This is an overnight position. The schedule is Tuesday, Wednesday, and Thursday from 10:30pm to 8:30am (30 hours per week). This is eligble for medical, dental, and vision insurance and generous paid peave.


Program Description

Sacred Heart Shelter provides safe, comfortable shelter to families experiencing the crisis of homelessness.  We welcome families with minor children (18 years or younger), including families with male heads of household or other guardians who staying someplace not intended for human habitation. Sacred Heart Shelter empowers families to stabilize and normalize through on-site case management, connections to resources and by providing a safe, home-like refuge for the entire family. We strive to ensure families exit homelessness permanently.


Position Description

Direct Service Advocates assist with the smooth day-to-day operation of the program and provide a variety of services to residents.  


Direct service to homeless Families with Children

  • Provide crisis intervention and advocacy to residents at SHS.
  • Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for residents immediate needs.
  • Model interpersonal and living skills for residents.
  • Enforce building and program rules.
  • Maintain and safe and comfortable shelter environment, including physical set-up and light janitorial duties, when necessary. 
  • Work as a team with other colleagues on shift and be able to work independently without direct supervision. 

Residents intake, assessment and advocacy  

  • Register new residents including evaluation and assessment of residents needs.
  • Review and record in log book to ensure program consistency.
  • Maintain resident’s records, updating information on an ongoing basis.
  • Explain and enforce Sacred Heart Shelter policies and procedures.
  • Maintain accurate residents count throughout shifts.
  • Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.

Administrative and General Responsibilities

  • Attend staff meetings, workshops, retreats, and in-service classes as provided.
  • Maintain accurate record of hours worked and turn in timesheets on schedule.
  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. 
  • Maintain cleanliness and order in the program
  • Inform supervisors of facilities and residents-related issues.  
  • Perform other job-related duties as assigned.



  • Social service experience (minimum of six months).
  • Experience working with or knowledge of women’s issues, homelessness, mental illness, and addictions.
  • Knowledge and experience with crisis intervention.
  • Must have a reliable phone or voice mail service at all times in which to be reached.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Ability to work independently in addition to working as a member of a team.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.



  • AA/AAS degree


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