Lead Advocate - Bridge Shelter (full-time, overnight shifts)

Job Locations US-WA-Seattle
Posted Date 6 months ago(3/16/2020 4:46 PM)
Job ID
# of Openings
Hidden (21942)
USD $18.00/Yr.


$18.00 per hour. Full-time Overnight position (11pm to 7am) with medical, dental, and vision insurance, retirement plan, and generous paid leave. The scheduled shifts are either Sunday to Thursday or Tuesday to Saturday.


The Bridge Shelter Program provides 24/7 enhanced shelter and related services for adults experiencing homelessness. Referrals to the program come from King County Coordinated Entry. Participants are typically people who have been indentified as high needs adults who are eligible for supportive permanent housing. Many clients have chronic and acute mental illness, active addition issues, and /or trauma. This is low-barrier, harm reduction program. Advocates are responsible for providing direct service to the participants, assisting with the goal of moving participants quickly into permament housing and fostering a team enviornment among shelter staff and volunteers. 


As a Lead you will...

  • Provide leadership and guidance to other staff around shelter rules, policies, and procedures.
  • Monitor shelter throughout the shift (including restrooms) responding to any crisis situations. Be the lead staff member on-site, and provide guidance and leadership in response to crises.
  • Facilitate daily staff check-ins at the beginning of the shift.
  • Assign duties to other staff on shift. Support and monitor staff in their work.
  • Provide oversight of procedures and shelter policies by establishing and maintaining procedures (e.g. greeting of clients, explanation of shelter rules, collecting and storing program supplies).
  • Model positive work ethics and boundaries, and positive work culture for Advocate team.
  • Assist the Advocate Supervisor with implementation of new/updated policies and procedures.
  • Assist the Advocate Supervisor with ensuring all shifts are covered.


Direct service to people who are homeless

  • Provide crisis intervention and advocacy to participants.
  • Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients' immediate needs.
  • Model interpersonal and living skills for clients.
  • Enforce building and program rules, including bar policy.
  • Maintain and safe and comfortable shelter environment, including physical set-up and light janitorial duties, when necessary. 
  • Work as a team with other colleagues on shift and be able to work independently without direct supervision. 

Client intake, assessment and advocacy  

  • Register new clients including evaluation and assessment of client needs.
  • Review and record in log book to ensure program consistency.
  • Maintain client records, updating information on an ongoing basis.
  • Explain and enforce policies and procedures.
  • Maintain accurate residents count throughout shifts.
  • Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.

Concierge Duties

  • Manage front desk and building security, including welcoming clients, visitors, and donors, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings.
  • Perform routine walk through of the entire buidling to engage with clients and ensure safety.
  • Process messages and maintain accurate client tracking records, including the bar list.
  • Answer phones and provide information to callers about the program.
  • Assist outside vendor with serving meals that are prepared off-site and delivered to the building.
  • Assist participants as they move into or out of the building as needed.

Supervision of Volunteers

  • Supervise volunteers on shift
  • Work with off-site volunteers providing advice and support as needed.

Administrative and General Responsibilities

  • Attend staff meetings, workshops, retreats, and in-service classes as provided.
  • Maintain accurate record of hours worked and turn in timesheets on schedule.
  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. 
  • Maintain cleanliness and order in the program.
  • Inform supervisors of facilities and client-related issues.  
  • Perform other job-related duties as assigned.



  • One year of experience working with people experiencing homelessness.
  • Experience or knowledge of mental illness and addictions.
  • Knowledge and experience with crisis intervention.
  • Committment to harm reduction program model.
  • Committed to developing and safekeeping a workplace that values and supports a positive team orientated work environment.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Ability to safely operate a motor vehicle and adhere to Agency driver responsibilities. 



  • College level classes toward degree in Social Service.
  • Previous work experience in programs that work with high needs participants.
  • CPR/First Aid training.


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position


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