Direct Service Advocate - New Bethlehem (on-call)

Job Locations US-WA-Kirkland
Posted Date 3 months ago(7/10/2020 1:51 PM)
Job ID
# of Openings
USD $17.48/Yr.


$17.48 per hour. This is an on-call position with varying shifts. 


Program Description

New Bethlehem Place provides 24/7 enhanced shelter, day center, and supportive services to families experiencing homelessness. The Operations Manager is a key member of the New Bethlehem Place leadership team, and serves as the primary assistant to the Program Manager.


Position Description

Direct Service Advocates assist with the smooth day-to-day operation of the program and provide a variety of services to residents.  

ment, and a comprehensive network which works together to return families to stable permanent housing as soon as possible. The program is open 7 days a week 2pm-8pm.


Major Responsibilities

  • Coordinate ongoing operations of the NB:
  • Complete set-up of the room utilized prior to opening.
  • Present a hot meal, beverage, and all amenities.
  • Distribute hygiene items and other donations as available and appropriate.
  • Sort and organize all donations.
  • Welcome individuals as they enter and collect data on the sign-in sheet.
  • Maintain calm and welcoming presence.
  • Clean-up the room after each day of operation. Maintain cleanliness and order in all areas. 

Participation with service providers

  • Contact appropriate service providers and coordinate a schedule of their availability.
  • Facilitate and welcome service providers.
  • Post information in an organized manner. Update as necessary. 

Supervise those visiting the Center

  • Engage with individuals as appropriate and as welcomed by the individual.
  • Set appropriate boundaries for behavior and utilize de-escalation skills as needed.
  • Enter data into HMIS as required by contract and agency.
  • Assist individuals conducting internet searches for employment, education and housing. 

Promote CCS Mission Statement in the community

  • Attend trainings as needed, including agency staff meetings.
  • Welcome visitors from the community, including service providers and funders.
  • Treat all clients in a culturally sensitive manner, assuring the CCS’ commitment to cultural diversity and inclusivity is met.
  • Participate in advocacy efforts.

Ensure that all required CCS trainings are completed in accordance with CCS policy.


Other duties and/or special projects as assigned.



  • Six months volunteer or work experience working with homeless or vulnerable populations.
  • Sensitivity to homeless people and their situation.
  • Work history that demonstrates reliability and dependability.
  • Work or volunteer history that demonstrates ability to interact and communicate with others.
  • Willingness and ability to make sound judgment without on-site supervision.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Ability to work independently in addition to working as a member of a team.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.



  • AA/AAS degree.


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