Engagement Coordinator - Federal Way Day Center (on-call, shifts may vary)

Job Locations US-WA-Federal Way
Posted Date 2 months ago(7/30/2020 7:45 PM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $17.48/Hr.


Program Description

Catholic Community Services will be operating a Day Center located in Federal Way and the Community Engagement Center located in Kent. These Day Center will provide a welcoming, warm, and safe place with a community atmosphere for homeless and marginally housed adult men and women and families. It is anticipated that the Day Center will serve 50 individuals per day; those seeking a place to rest, shower, complete their laundry, and connect with area service providers. The Federal Way Day Center is open five days per week, Monday through Friday.


Position Description

The Engagement Coordinator is responsible for supervision of volunteers, daily operations oversight of the Federal Way Day Center.


Provide oversight of the daily operations of the Federal Way Day Center, which operates from Monday - Friday from 10am-3pm and Tuesday and Thursday 4pm-7pm The program manager maybe off site when on-call staff is present.

  • Complete set-up of the Day Center prior to opening.
  • Monitor daily activities of the Day Center and communicate with Supervisor regularly.
  • Supervise volunteers.
  • Read and oversee the daily log activities.
  • Communicate regularly with staff to discuss challenges and create solutions.
  • Maintain calm and welcoming presence.
  • Treat all clients in a culturally sensitive manner, assuring the CCS’ commitment to cultural diversity and inclusivity is met. Actively seek to become informed on issues where culturally-determined perceptions may be significant.
  • Monitor client behavior and implement consequences.
  • Respond to emergency situations in accordance with agency policy.
  • Monitor the state of the Day Center and collaborate with Supervisor.
  • Clean-up the Day Center after each day of operation.
  • Maintain cleanliness and order in all areas.
  • Recruit and Coordinate with potential volunteers, explaining the Day Center and answering questions.
  • Monitor the quality of services provided by volunteers by providing necessary feedback.

Maintain client information according to Quality Assurance standards

  • Maintain client information and ensure all necessary documentation is included.
  • Complete logs and other required documents explained by supervisor
  • Make sure client mail is tracked, stored and distributed safely, according to agency policy. 


  • Six months’ volunteer or work experience working with homeless or vulnerable populations.
  • Sensitivity to homeless people and their situation.
  • Work history that demonstrates reliability and dependability.
  • Work or volunteer history that demonstrates ability to interact and communicate with others.
  • Understanding the disease of alcoholism and other substance abuse issues.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Ability to work independently and as a member of a team.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal history background checks are required prior to employment.


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