Shelter Program Generalist-Floater

Job Locations US-WA-Tacoma
Posted Date 2 months ago(8/3/2020 5:09 PM)
Job ID
# of Openings
Hidden (21942)
USD $17.48/Hr.


$17.48 - $20.10 HR/DOE


Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region.   It operates 24-hour/7-day a week, offering services (emergency shelter, meals, systematic outreach, Rapid Rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness guests with meeting their goals. The Stability Site is a homeless shelter/ meals site that provides 1-3 meals daily (Sunday through Monday), as well as a safe and respectful environment where homeless and low-income individuals in Tacoma and Pierce County may access an array of emergency and supportive services. Benedict House offers emergency and transitional housing for single homeless men and homeless men with children in Kitsap County.  Consisting of 24 beds and one family room, Benedict House also provides case management, meals, and other essential supports for residents. Nativity House Apartments is a permanent supportive housing and services facility for currently and formerly homeless individuals utilizing the Housing First model.  This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. While on shift at the front desk, the Resident Coordinator’s primary focus is the Nativity House Apartments to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors. 


Staff in this position provides supervision, program structure, behavior management and a wide range of basic needs services, as well as more advanced social services. This includes helping guests navigate a myriad of social service agencies, forms and interviews. Staff is trained in behavior management, basic case services, as well as motivational interviewing and other counseling skills. This positon is a floating position and would require you to travel and to work at multiple locations in Tacoma and Bremerton.  The job locations are at the Nativity House (Tacoma), Nativity House Apartment (Tacoma), the Stability Site (Tacoma) and Benedict House (Bremerton). The shifts for the positions varies, staff will be required to work Days, Evenings and Graveyard shifts.


**ON CALL for the following shifts - it may vary**


8:00 am – 4:00 pm

4:00 pm – 12:00 am

12:00 am – 8:00 am


This is a floater position where location varies: Benedict House, Nativity House, Nativity House Apartments, and Stability Site



  • Monitor in and out traffic at the front door and outside of the facility on the main campus.
  • Respond to disruptive behavior (includes fights, drug dealing, etc.).
  • Patrol, observe, and report around site perimeter, including COT authorized off-site parking area for residents, staff, and service providers and general neighborhood related to businesses.
  • Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues. This includes setting limits, encouraging desired behaviors, assigning consequences and helping people think through their actions and decisions.
  • Write timely and behaviorally descriptive Ban Reports when guests exhibit disruptive behavior.
  • Staff the front desk to include answering the phone, authorizing access to clients                         
  • and guests, and monitoring the security of both buildings.
  • Respond to guests who are in crisis or having medical emergencies.
  • Provide services, resources, and information to guests.
  • Develop supportive relationship with guests by using motivational interviewing strategies, providing an informal listening ear for guests experiencing difficulties.
  • Work in the different program service areas such as clothing room, long term storage, office, and kitchen. 
  • Work collaboratively with the other Nativity House, Nativity House Apartment, and Stability Site, Benedict House staff, mental health team and social worker to promote behavioral changes in guests.
  • Participate in multidisciplinary case staffing meetings as needed to coordinate services for guests.
  • Wash and fold laundry (bed linens and towels) as needed.
  • Maintain the daily schedule for each program. This may include wake up times, meal times, check-in times and bedtimes.
  • Maintain written and computerized records.
  • Inform appropriate personnel of problems with operation of appliances, plumbing, heating and electrical systems to ensure site remains safe and operational.

Maintain order and communicate/enforce rules and policies.

  • Log in /out residents, client and visitors.
  • Maintain nightly bed list for the emergency shelter.
  • Record significant occurrences in logbook in a professional manner.
  • Initiate and model respectful interactions with residents.
  • Assist with wake-ups and morning cleanup for the emergency shelter.

Maintain an atmosphere conducive to a good night’s rest for the emergency shelter.

  • Ensure all clients are provided with adequate bedding.
  • Monitor and ensure the return of all towels, blankets and other property issued to clients.
  • Ensure comfortable environment for clients and residents.
  • Visually and aurally monitor shelter bunkhouse and bathrooms to maintain safety and security of residents and premises when appropriate.
  • Ensure clients and residents are completing daily chores.

Provide resident services and information.

  • Resource information lists
  • Deliver messages and packages
  • Follow up with residents and clients about scheduled items, such as reminder of appointment times.
  •  Work with and support volunteers, staff and interns.
  • Communicate with other team members throughout the shift to make sure everything is done, and everyone is aware of any ongoing issues.
  • Assists with end of the day clean up.

Other duties as assigned.


  • High school diploma or GED.
  • Must obtain Food Handler’s card within first 3 months of employment.
  • Experience working with diverse populations including people with active mental health and chemical dependency issues is a plus.
  • Possess good verbal and written communication.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Ability to provide a negative TB test.
  • Must have reliable transportation,.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.

All protected classes are encouraged to apply.


Please let us know if you need special accommodations to apply or interview for this position.



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