Resident Coordinator

Job Locations US-WA-Tacoma
Posted Date 8 months ago(2/17/2021 7:39 PM)
Job ID
# of Openings
Hidden (22045)
USD $18.72/Hr.


$18.72 - $19.84 HR/DOE


Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington.  Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region.  It operates 24-hours/7-days a week, offering services (emergency shelter, meals, systematic outreach, Rapid rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness. 


The Resident Coordinator is responsible for being at the front desk of the Nativity House Apartments, a 50 unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry.  This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors.  Nativity House Apartments is a permanent supportive housing and services facility for currently and formerly homeless individuals utilizing the Housing First model.  While on shift at the front desk, the Resident Coordinator’s primary focus is the Nativity House Apartments to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors. 


  • Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitoring the security of both buildings.
  • Monitor and enforce the program policies with residents, clients, and visitors.
  • Conduct safety & perimeter checks of all entrances, exits, and the entire property grounds.
  • Maintain facility upkeep by the laundering of sheets, towels, pillowcases and blankets for the emergency shelter.
  • Inform appropriate personnel of problems with operation of appliances, plumbing, heating and electrical systems to ensure site remains safe and operational.
  • Maintain order and communicate/enforce rules and policies.
    • Log in /out residents, client and visitors.
    • Maintain nightly bed list for the emergency shelter.
    • Record significant occurrences in logbook in a professional manner.
    • Initiate and model respectful interactions with residents.
    • Assist with wake-ups and morning cleanup for the emergency shelter.
  • Maintain an atmosphere conducive to a good night’s rest for the emergency shelter.
    • Ensure all clients are provided with adequate bedding.
    • Monitor and ensure the return of all towels, blankets and other Drexel House property issued to clients.
    • Ensure comfortable environment for clients and residents.
    • Visually and aurally monitor shelter bunkhouse and bathrooms to maintain safety and security of residents and premises when appropriate.
    • Ensure clients and residents are completing daily chores.
  • Provide resident services and information.
    • Resource information lists.
    • Deliver messages and packages.
    • Follow up with residents and clients about scheduled items, such as reminder of appointment times.
  • Work with and support volunteer staff and interns.
  • Responsible for providing back up if shift staffing levels require.
  • Responsible for coordinating transportation needs for residents of the facility as well as the schedules of other office personnel.
  • Other duties as assigned


Minimum Qualifications:

  • High School Diploma or G.E.D.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Proof of negative TB test within the past 12 months
  • Ability to work effectively with people displaying a wide range of varying behaviors.
  • Ability to communicate and work effectively with diverse populations.
  • Willingness and ability to make sound judgments without on-site supervision.
  • Work history, which demonstrates reliability and dependability.
  • Provide adequate shift coverage.
  • Committed to developing and safekeeping a workplace that values and supports a positive team orientated work environment.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.


Preferred Qualifications

  • Experience in social service is desirable; personal experience and understanding of homeless population may be substituted.
  • Experience working with people that are experiencing current homelessness and/or formerly homeless.
  • Experience working in a residential setting including permanent, transitional and/or emergency shelter.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.

All protected classes are encouraged to apply.


Please let us know if you need special accommodations to apply or interview for this position.



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