Tech Support Specialist I

Job Locations US-WA-Seattle
Posted Date 3 weeks ago(10/1/2021 12:29 PM)
Job ID
# of Openings
Information Technology
USD $22.88/Hr.




This position functions as both support for the Information Technology Department in service to our staff and clients as well as hands-on technical support. Responsibilities include general clerical duties, electronic record keeping, data management, materials procurement, inventory tracking and management, helpdesk, remote assistance or onsite computer support, and special projects assigned by IT Administrators.



Hourly rate $22.88 to $25.45/HR, DOE

Excellent benefits and generous PTO


  • Provide support to IT department; organize, manage and maintain office space and storage; schedule appointments; open and sort mail, monitor and respond to email and voicemail as requested; forward appropriate items to administrator or other staff members.
  • Support administrator and department by serving as a resource for answering questions, providing forms, and other materials and providing support to department staff and internal and external customers.
  • Produce or edit correspondence, memoranda, department-related materials, forms, and reports using a word processor. Proofread and edit drafts; duplicate and distribute materials.
  • Verify requisitions for supplies, materials, and equipment are complete and include any necessary approval; communicate with vendors and staff to resolve problems. Prepare purchase orders and route invoices for payment.
  • Prepare budget proposal with guidance from administrator.
  • Collect, input and analyze data for program summaries or reports; maintain data for various program components; produce standard and ad hoc reports as required.
  • Maintain department records/files, following applicable retention requirements.
  • Schedule and make a variety of arrangements and preparations for meetings and other events; if appropriate; attend meetings and produce minutes or notes if requested.
  • Maintain an inventory of department equipment and supplies; arrange for surplus of equipment that is no longer serviceable; conduct annual inventory.
  • Initial contact for walk-ins to department. Answer and screen issues, provide information, route to appropriate staff member, and/or take messages.
  • In support of other IT staff, provide helpdesk, remote assistance or onsite computer support to offices and agencies throughout Western Washington. Respond to PC hardware, software, printer, VPN, LAN, cloud service, mobile device, Wi-Fi, and secure wireless problems.
  • Install and/or repair computers and components, peripherals and software; configure systems for optimal performance; create and manage new users, groups and e-mail accounts, grant access to resources as part of the IT team.
  • Maintain schedule of repairs, installations, etc. Prioritize issues following established procedure for determining priorities and respond to "emergency" computer problems at different remote sites, as needed. Maintain and update tickets. Follow up after resolution.
  • Troubleshoot user, client devices, and cloud services configuration issues and connectivity.
  • Participate, as requested by the CCSWW IT Director, in design and implementation of computer system and end-user support infrastructure for agency/system offices throughout Western Washington.
  • Under the guidance of the System Administrator or the Network Engineer, troubleshoot server-related issues involving services, wide area network connections or shared data.
  • Consult and coordinate day-to-day tasks with the Associate IT Director or Network Engineer, as necessary.
  • Maintain records and logs in ticketing system as required for documenting all requests for assistance and worked performed or resolutions.
  • Provide backup computer support at interregional sites as needs arise and time permits.
  • Attend staff meetings, as requested by supervisor, to assist with interaction between departments and IT.
  • Learn and assist users in following computer-related HIPAA guidelines and cyber security guidelines.
  • Provide excellent customer services to diverse audience via phone, in-person and email.
  • Perform tasks in cloud services delegated by System Administrators and Network Engineers.


  • 2 years’ experience in successfully supporting end-users with PC hardware, software, peripherals and LAN problems.
  • Broad-based knowledge of information technology, particularly with emphasis on PCs, Windows-based applications, networks, the Internet, mobile devices, Wi-Fi, and wireless devices.
  • Hi-level working knowledge and understanding of variety of computer software programs with emphasis on Microsoft products.
  • Demonstrated skills in organization and time management.
  • Demonstrated ability to learn and apply new skills.
  • Demonstrated knowledge of general clerical skills and use of appropriate technology and software.
  • Demonstrated ability to show flexibility and good judgment.
  • Demonstrated ability to walk, sit, squat, crawl, kneel, bend, stoop, reach and lift to attend to the physical needs of the position.
  • Demonstrated ability to lift and carry equipment relevant to the position.
  • Familiarity with the fundamentals of computer repair and troubleshooting.
  • Familiarity with Microsoft Active Directory and networked environments.
  • Excellent written and verbal communication skills and experience including the ability to patiently communicate and share technical details in a professional, polite and articulate manner, with both novice and experienced diverse population of PC users.
  • Must have a driver license, auto insurance, reliable transportation and ability to drive to all local and remote CCS sites.
  • Commitment to excellent customer service, with strong interpersonal skills and patience is required.
  • Excellent problem-solving and troubleshooting skills required.
  • Ability to work independently with strong problem-solving skills and the need for minimal supervision when necessary.
  • The ability to contribute to a work environment that fosters respect, teamwork, and excellence.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Criminal history background checks are required prior to employment.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.


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