Services Manager/Program Manager I

Job Locations US-WA-Seattle
Posted Date 3 weeks ago(10/1/2021 12:10 PM)
Job ID
# of Openings
USD $24.48/Hr.


Program Descriptions

The Bridge Shelter Program provides 24/7 enhanced shelter and related services for adults experiencing homelessness.  Referrals to the program come from King County Coordinated Entry and the Navigation team.   Participants are typically people who been identified as high needs adults who are eligible for supportive permanent housing.  Many clients have chronic and acute mental illness, active addiction issues, and/or trauma.  This is a low-barrier, harm reduction program.


SHARE-WHEEL case management provides case management services at SHARE and WHEEL shelter sites.  SHARE shelter participants are typically people with lower levels of needs and can participate in a self-managed program.  WHEEL shelter participants are typically women who been identified as high needs clients.  Many have chronic and acute mental illness, active addiction issues, and/or trauma.  The WHEEL shelter is a low-barrier program.


Position Description

The Services Manager is responsible for comprehensively understanding the targeted population of the program, handling specific administrative functions, providing support and oversight of the service management team, and serving as the Program Manager in the Program Manager’s absence.  This position incorporates direct client service, advocacy and program administration.


The Services Manager is responsible for staff supervision, regular recruitment and hiring of staff, management of volunteers, and supervision of student interns


The Services Manager takes a key role in advocating for increased low barrier harm reduction services and permanent housing opportunities that can accommodate this vulnerable population.  This requires managing strong relationships with community leaders and funders. 




  • Provide inspirational leadership in program and service coordination and management in a low barrier, harm reduction model.
  • Network with other service agencies to ensure continuum of care for residents.
  • Work with staff and clients to ensure the shelter is a safe and compassionate environment that supports clients in obtaining housing.
  • Assure compliance with CCS Personnel Policies and Procedures.
  • Assess specific training needs for staff and implement training plans. Incorporate practices and principles that value diversity in staff training.
  • Hold monthly staff meetings, or more often as needed. Develop staff cohesion. 
  • Develop and maintain relationships with donors, volunteers, and people and organizations that advocate and support ending homelessness.
  • Make sure that all volunteers, especially client volunteers, are adequately supported.
  • Develop and maintain a workplace which values and supports a culturally and ethnically diverse work and service environment.
  • Attend CCS directed leadership and supervisory meetings.


Management responsibilities:

  • Serve as the Program Manager in the Program Manager’s absence.
  • Participate in Management on-call rotation. Provide leadership and direction in resolving all client issues and crisis intervention as needed.  Provide direction and support to staff by responding to emergency after-hours coverage; including on-site coverage when appropriate, ensuring minimum 24/7 staffing levels are always met.
  • Coordinate with Program Manager to review and approve payroll each pay period.
  • Provide direct supervision to Bridge Shelter and SHARE/WHEEL Case Managers and any student interns.
  • Responsible for hiring, training, scheduling, supervision and evaluation of staff.
  • Maintain positive, working relationship with SHARE/WHEEL Organizers.
  • Responsible for smooth, efficient and effective day to day operations of the program.
  • Supervise and assist service staff in triaging issues as they come up, and develop a strong solution based culture for the team to solve issues as they arise. Participants of this program have been identified as high need and highly vulnerable individuals.  The successful candidate will need to be able to manage several issues at once in a fluid work environment.  
  • Supervise management and entry of data on clients into the agency database and the local Homeless Management Information System. Monitor data at least monthly.  Supervise any detailed quarterly, annual or monthly demographic required by funders.
  • Ensure client records meet agency and contract standards.
  • Respond to client complaints and issues promptly and seek resolution at the lowest level possible. Review decisions to bar clients from participation in the programs to ensure policy and contract compliance.


Community Responsibilities:

  • Manage intake process in coordination with King County CEA.
  • Attend Single Adult (and other populations as needed) Coordinated Entry Meetings as the lead person for CCS King County including working with other CCS case managers to ensure their clients are navigated through the CEA placement process.
  • Represent the Bridge Shelter program in the greater community as assigned.
  • Work to increase resident involvement in advocacy.


Client support:

  • Work to increase staff and client involvement in advocacy.
  • Work closely with the Coordinated Entry System to insure more housing opportunities become available for clients.
  • Participate in advocacy to increase housing for people who are homeless.
  • Ensure program meets contract goals – especially in regards to exiting program participants to permanent housing.
  • Provide oversight and guidance for the case management activities for residents.
  • Provide ongoing training opportunities for Case Managers and Advocates to be more effective in their positons.
  • Stay abreast of programs both within CCS and outside agencies that can assist participants in reducing barriers to obtaining and maintaining permanent housing, and how to refer participants to these programs. Insure staff is knowledgeable about these programs and is accessing them for clients.   
  • Mediate problems and concerns as they arise.
  • Audit case notes on a regular basis to ensure uniformity and completeness.
  • Identify and participate in meetings of neighborhood groups.



Other duties as assigned.



  • Bachelor's degree in social services or a related field, or commensurate experience in social services.
  • At least one years of experience in direct provision of social services, preferably with homeless people.
  • At least one-year supervision experience.
  • An understanding of harm reduction in shelter or housing.
  • Understanding of problems homeless men and women often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
  • Excellent written and oral communication.
  • Must be able to work at least two evenings each week and occasional weekends.
  • Good office computer skills, with ability to maintain complex client records and produce flyers and informational materials.
  • Commitment to working within the mission, goals and values of Catholic Community Services.
  • Valid Washington State Driver’s License and meet conditions of agency driving policy.
  • Commitment to harm reduction program model.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal history background checks are required prior to employment.



  • Master’s degree in Social Work or a related field.
  • Experience in social service administration and supervision.
  • Fluency in Spanish.
  • CPR / First Aid training.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed