Junction Point Program Lead Advocate (full-time)

Job Locations US-WA-Seattle
Posted Date 3 days ago(9/17/2021 12:31 PM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $19.28/Hr.


$19.28+ per hour DOE. This is a full-time position with excellent benefits and generous paid leave. 



Junction Point provides safe and dignified 24/7 enhanced shelter and supportive services for at least 45 people age 50 and older experiencing homelessness. Our mission is to provide a hospitable and low barrier shelter with a harm reduction model. This is to be done in the spirit of the ministry of presence, which fosters attention to the individual and respect for each person’s unique situation. This shelter is for a population of older people who are vulnerable to the weather, street predators, and illness. These people may be high needs, have serious physical disabilities, chronic and acute mental illness, active chemical dependency and trauma. Junction Point Shelter emphasizes moving people into permanent housing through case management. CCS is committed to making our services, our agencies and our communities free of the divisive and dehumanizing ravages of racism. We strive for anti-racist programming and practices by supporting racial equity and justice in our daily work. 


Direct service to people who are homeless

  • Provide crisis intervention and advocacy to participants.
  • Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients’ immediate needs.
  • Model interpersonal and living skills for clients.
  • Enforce building and program rules including bar policy.
  • Maintain a safe and comfortable enhanced shelter environment, including removal of garbage from individual cubicles when necessary, routine garbage removal from the common areas and other janitorial assistance as assigned.
  • Assist janitorial and maintenance staff as needed.
  • Work as a team with other colleagues on shift and be able to work independently without direct supervision.

Lead Advocate responsibilities

  • Provide leadership and guidance to other staff around shelter rules, policies, and procedures.
  • Monitor shelter throughout the shift (including restrooms) responding to any crisis situations. Be the lead staff member on-site, and provide guidance and leadership in response to crises.
  • Facilitate daily staff check-ins at the beginning of the shift.
  • Assign duties to other staff on shift. Support and monitor staff in their work.
  • Provide oversight of procedures and shelter policies by establishing and maintaining procedures (e.g. greeting of clients, explanation of shelter rules, collecting and storing program supplies).
  • Call supervisor for guidance and to report emergencies when needed.
  • Model positive work ethics and boundaries, and positive work culture for Advocate team.
  • Assist the Program Manager with implementation of new/updated policies and procedures.
  • Assist the Program Manager with ensuring all shifts are covered.

Client intake, assessment, and advocacy

  • Register new clients including evaluation and assessment of client needs.
  • Review and record notes and information in databases that are relevant to other staff members and/or help ensure program consistency.
  • Maintain client records, updating information on an ongoing basis.
  • Explain and enforce policies and procedures.
  • Maintain accurate client count throughout shifts.
  • Complete frequent scheduled modular unit and grounds checks throughout shifts.
  • Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.

Concierge duties

  • Manage front desk and building security, including welcoming clients, visitors and donors, receive in-kind donations, sorting and distributing mail, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings.
  • Perform routine walk through of the entire facility to engage with clients and ensure safety.
  • Process messages and maintain accurate client tracking records, including the bar list.
  • Answer phones and provide information to callers about services offered at the shelter and other locations.
  • Lead activities and/or groups
  • Assist with serving meals and preparing meals, snacks and beverages.
  • Assist in hosting events for the shelter guests and public.
  • Assist participants as they move into or out of the shelter as needed.

Supervision of volunteers

  • Supervise volunteers on shift.
  • Work with off-site volunteers providing advice and support as needed.

Administrative and General Responsibilities

  • Attend staff meetings, workshops, retreats, and in-service classes as provided.
  • Maintain accurate record of hours worked and turn in timesheets on schedule.
  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
  • Assist with client and program laundry as needed
  • Maintain cleanliness and order throughout the shelter, including the outside spaces.
  • Inform supervisors of facilities and client-related issues.
  • Perform other job-related duties as assigned.



The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to hear telephone rings, phone conversation, doorbells, emergency alarms and face-to-face conversation.
  • Able to speak clearly in person and on the telephone.
  • Able to hand write legibly.
  • Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large space and identify concerns that require staff response.
  • Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
  • Able to sit for sustained periods of time.
  • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
  • Ability to lift, move and/or carry up to 40 pounds.
  • Able to make independent decisions and apply sound judgment in performing job duties.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could inclide cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions with angry persons, and exposure to computer CRTs.




  • One year of experience working with people experiencing homelessness or similar population.
  • Work history that demonstrates: Reliability and dependability; Ability to interact and communicate well with others; Ability to provide leadership to staff and volunteers.
  • Experience or knowledge of mental illness and addictions.
  • Knowledge and experience with crisis intervention.
  • Commitment to harm reduction program model.
  • Ability to work within the mission, goals, and objectives of Catholic Housing Services/Catholic Community Services.
  • Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
  • Must have a reliable phone or voice mail service at all times in which to be reached.
  • Ability to contribute to a work environment that fosters respect, teamwork, and excellence. 
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal history background checks are required prior to employment.


  • Two years of direct service with homeless people or a similar population.
  • College-level classes toward degree in Social Service.
  • Previous work experience in programs that work with high needs participants.
  • CPR/First Aid training


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed