Direct service to people who are homeless
- Provide crisis intervention and advocacy to participants.
- Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients’ immediate needs.
- Model interpersonal and living skills for clients.
- Enforce building and program rules including bar policy.
- Maintain a safe and comfortable enhanced shelter environment, including removal of garbage from individual cubicles when necessary, routine garbage removal from the common areas and other janitorial assistance as assigned.
- Assist janitorial and maintenance staff as needed.
- Work as a team with other colleagues on shift and be able to work independently without direct supervision.
Lead Advocate responsibilities
- Provide leadership and guidance to other staff around shelter rules, policies, and procedures.
- Monitor shelter throughout the shift (including restrooms) responding to any crisis situations. Be the lead staff member on-site, and provide guidance and leadership in response to crises.
- Facilitate daily staff check-ins at the beginning of the shift.
- Assign duties to other staff on shift. Support and monitor staff in their work.
- Provide oversight of procedures and shelter policies by establishing and maintaining procedures (e.g. greeting of clients, explanation of shelter rules, collecting and storing program supplies).
- Call supervisor for guidance and to report emergencies when needed.
- Model positive work ethics and boundaries, and positive work culture for Advocate team.
- Assist the Program Manager with implementation of new/updated policies and procedures.
- Assist the Program Manager with ensuring all shifts are covered.
Client intake, assessment, and advocacy
- Register new clients including evaluation and assessment of client needs.
- Review and record notes and information in databases that are relevant to other staff members and/or help ensure program consistency.
- Maintain client records, updating information on an ongoing basis.
- Explain and enforce policies and procedures.
- Maintain accurate client count throughout shifts.
- Complete frequent scheduled modular unit and grounds checks throughout shifts.
- Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.
- Manage front desk and building security, including welcoming clients, visitors and donors, receive in-kind donations, sorting and distributing mail, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings.
- Perform routine walk through of the entire facility to engage with clients and ensure safety.
- Process messages and maintain accurate client tracking records, including the bar list.
- Answer phones and provide information to callers about services offered at the shelter and other locations.
- Lead activities and/or groups
- Assist with serving meals and preparing meals, snacks and beverages.
- Assist in hosting events for the shelter guests and public.
- Assist participants as they move into or out of the shelter as needed.
Supervision of volunteers
- Supervise volunteers on shift.
- Work with off-site volunteers providing advice and support as needed.
Administrative and General Responsibilities
- Attend staff meetings, workshops, retreats, and in-service classes as provided.
- Maintain accurate record of hours worked and turn in timesheets on schedule.
- Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
- Assist with client and program laundry as needed
- Maintain cleanliness and order throughout the shelter, including the outside spaces.
- Inform supervisors of facilities and client-related issues.
- Perform other job-related duties as assigned.
PHYSICAL AND MENTAL ACUITY DEMANDS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to hear telephone rings, phone conversation, doorbells, emergency alarms and face-to-face conversation.
- Able to speak clearly in person and on the telephone.
- Able to hand write legibly.
- Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large space and identify concerns that require staff response.
- Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
- Able to sit for sustained periods of time.
- Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
- Ability to lift, move and/or carry up to 40 pounds.
- Able to make independent decisions and apply sound judgment in performing job duties.
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could inclide cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions with angry persons, and exposure to computer CRTs.