Bilingual Immigration Case Manager

Job Locations US-WA-Mount Vernon
Posted Date 3 days ago(9/17/2021 11:47 AM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $21.38/Hr.




The Immigration Case manager works with site supervisor and Director of Immigration Services to provide immigration legal services to the immigrant and refugee community.  Case Manager will assist clients with completing forms, maintain communication with clients, attend workshop, training, and meetings; conduct outreach, manage all aspects of his/her caseload files.

Additional duties to assist site supervisor with bank deposit of service fees received, paying office bills, as requested. Must be DOJ Accredited or to be obtained.

What we need from you

  • Diplomacy - You come from a place of understanding and find it easy to bring people together to understand your point of view.
  • Empathy - You always wear your best intentions, you try to understand where people are coming from and know it makes you great at your job.
  • Communication - You’re a skilled communicator and presenter, you know how to speak to everyone inside and out of the organization.
  • Curiosity - You dive deep into subjects and are interested in obtaining comprehensive knowledge of company offerings and industry trends.
  • Energy - You’re great at multitasking, and can pivot and prioritize to make things happen.
  • Passion - You’re passionate about client relations, always focused on enhancing our client experience.

What you’ll love about us

You’ll join a team where everyone is an integral part of making the world a better place. You’ll be part of a courageous, brilliant, focused, perseverant, and supportive team that is committed to making things happen. Your voice and ideas will matter.



  • Immigration Services and Case Management
  • Assess immigration needs of clients by conducting thorough intakes and determine eligibility for immigration benefits.
  • Assist clients with applications for immigration benefits with an emphasis on Legal Permanent Residency (I-485) and Naturalization (N-400).
  • Assist clients with any and all of the following services: Adjustment of Status, Consular Processing, Naturalization and Citizenship (N-400, N-600, N-648), Family Petition (I-130) Deferred Action for Childhood Arrivals (DACA renewals) Travel Document (I-131), Employment Authorization Document (I-765) and other applications (I-90, I-102, I-912 Fee waivers).
  • Assist clients with requesting their immigration archive records and police/court records, as necessary.
  • Maintain complete and accurate files for all clients on caseload, documenting assistance provided and progress of case in file and informing client of important developments in case.


  • Record Keeping and Reporting
    • Collect fees for services.
    • Maintain e-Immigration (case management) data entry and progress notes for caseload.
    • Assist Program Manager with reporting and data collection


  • Outreach/Networking
    • Conduct ongoing outreach in local immigrant community
    • Translate immigration materials as needed
    • Disseminate information and coordinate with community groups/ Seattle team in conducting workshops and informational sessions.


  • Interpretation/Translation
    • Interpret for clients in the office during consultations, completing immigration paper work and on the phone
  • Training
    • Participate in citizenship, and legal issues trainings, including webinars to maintain skills and accreditation
    • Attend conferences and community meetings as appropriate.




Must possess a combination of education, experience, knowledge, skills, and abilities sufficient to perform the responsibilities of the position.


  • Fluency in English and Spanish (Written and Verbal Fluency)
  • Strong desire to work with refugees and immigrants.
  • Proficient in MS Office Suite and Internet Explorer.
  • Excellent written and oral communication skills
  • Proven ability to work independently, complete work goals, meet deadlines, and problem solve while maintaining high ethical standards.
  • Positive customer service/interpersonal skills and ability to develop working relationships with a variety of local community-based organizations that works with refugee and immigrants.
  • Ability to understand and explain legal processing requirements and to determine client eligibility for benefit sought.
  • Sensitivity to immigrant/client issues, including cultural and religious differences and trauma they may have experienced.
  • Ability to work within the mission, goals and objectives of Catholic Community Services of Western Washington.


  • Bachelor’s Degree in social services or related field.
  • 2+ years’ experience in legal immigration services.
  • Advocacy experience
  • Fluency in Spanish


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