Housing Case Manager - Junction Point

Job Locations US-WA-Seattle
Posted Date 3 days ago(9/17/2021 11:56 AM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $21.38/Hr.



$21.38+ DOE. We have one full-time position open. Full-time positions include excellent benefits and generous paid leave.



Junction Point provides safe and dignified 24/7 enhanced shelter and supportive services for at least 45 people age 50 and older experiencing homelessness. Our mission is to provide a hospitable and low barrier shelter with a harm reduction model. This is to be done in the spirit of the ministry of presence, which fosters attention to the individual and respect for each person’s unique situation. This shelter is for a population of older people who are vulnerable to the weather, street predators, and illness. These people may be high needs, have serious physical disabilities, chronic and acute mental illness, active chemical dependency and trauma. Junction Point Shelter emphasizes moving people into permanent housing through case management. Case Managers are responsible for providing direct service to the participants by identifying barriers to them reaching the goal of quickly into permanent housing, and working with the participant to overcome those barriers.  Case Managers will foster a team environment among shelter staff and volunteers. CCS is committed to making our services, our agencies and our communities free of the divisive and dehumanizing ravages of racism. We strive for anti-racist programming and practices by supporting racial equity and justice in our daily work. 



The Case Manager provides engagement and support services to people who may use illicit substances, have significant mental or physical health issues, or are part of other stigmatized populations by using a positive, harm reduction approach.   The emphasis is on meeting individuals “where they are at” and providing non-judgmental, non-coercive services and resources to individuals.  The Case Manager will work directly with participants to obtain stabilized permanent housing, and to develop individualized goals for enrichment, stability, wellness and recovery as applicable.   Case Managers will work closely with the Coordinated Entry program and will refer and advocate for participants to obtain appropriate resources and permanent housing.    




  • Work with clients to identify specific barriers that clients are facing to move into appropriate housing, and develop housing goals and action plans with them.
  • Build rapport, provide support and advocate for a diverse range of clients including individuals who are actively using substances and/or are living with significant mental/physical health challenges using harm reduction approaches when applicable.  
  • Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment. Mediate disputes between clients.
  • Assist clients in mitigating behaviors that could adversely affect their ability to continue in the program.
  • Assist clients in obtaining documentation needed for housing and when deemed appropriate by Supervisor, accompany clients to outside appointments. 
  • Advocate for and assist clients to ensure that the type of housing they get connected to will meet the specific needs of the participants.
  • Meet with clients on an ongoing basis to ensure that they are making progress on their housing goals.
  • Develop relationships with landlords for the purpose of placing clients.
  • Provide clients with referrals to other community resources to resolve barriers to housing, and develop and maintain cooperative relationships with current programs providing services for people who are experiencing homelessness, and have significant mental health, physical health or addiction issues.
  • Assist clients in moving into their new housing units as needed.
  • Support clients in maintaining housing through outside follow up services.
  • Maintain client records, case notes, and data in HMIS.
  • Attend staff meetings, workshops, retreats, community meetings and in-service training as provided.
  • Maintain accurate record of hours worked and turn in timesheets on schedule.
  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
  • Other Duties as assigned.



  • Bachelor’s degree in social work, social services or related field. Relevant work experience may substitute for part of the educational requirement.
  • One to two years’ experience performing work related to housing and/or employment assistance.
  • Must be able to attend weekly staff meeting.
  • Understanding of problems homeless men and women often face, including alcohol and drug abuse, mental illness, trauma, domestic violence, and long-term homelessness.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Excellent office computer skills, written and oral communication.
  • Ability to work independently and as a member of a staff team.
  • Must be a self-starter.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Willingness to learn and work within a diverse environment.
  • Criminal history background checks are required prior to employment.
  • Commitment to harm reduction program model. 


  • Knowledge of the local subsidized housing and low-rent private housing market.
  • Experience with chronically homeless adults.


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.


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