Services Manager - Junction Point

Job Locations US-WA-Seattle
Posted Date 3 days ago(9/17/2021 12:16 PM)
Job ID
# of Openings
USD $24.48/Hr.


$24.48/HR + DOE 



Junction Point provides safe and dignified 24/7 enhanced shelter and supportive services for 72 people age 50 and older experiencing homelessness. Our mission is to provide a hospitable and low barrier shelter with a harm reduction model. This is to be done in the spirit of the ministry of presence, which fosters attention to the individual and respect for each person’s unique situation. This shelter is for a population of older people who are vulnerable to the weather, street predators, and illness. These people may be high needs, have serious physical disabilities, chronic and acute mental illness, active chemical dependency and trauma. Junction Point Shelter emphasizes moving people into permanent housing through case management. CCS is committed to making our services, our agencies and our communities free of the divisive and dehumanizing ravages of racism. We strive for anti-racist programming and practices by supporting racial equity and justice in our daily work. 


The Services Manager is responsible for comprehensively understanding  the targeted population of the program, handling specific administrative functions, providing support and oversight of the service management team, and serving as the Program Manager in the Program Manager’s absence.  This position incorporates direct client service, advocacy and program administration. 




Supervisory responsibilities

  • Provide direct supervision to 2 Case Managers and any student interns.
  • Some case management of clients
  • Responsible for hiring, training, scheduling, supervision and evaluation of staff (described above).

Management responsibilities

  • Serve as the Program Manager in the Program Manager’s absence.
  • Responsible for smooth, efficient and effective day to day operations of the program.
  • Supervise and assist service staff in triaging issues as they come up, and develop a strong solution based culture for the team to solve issues as they arise. Participants of this program have been identified as high need and highly vulnerable individuals. The successful candidate will need to be able to manage several issues at once in a fluid work environment.   
  • Manage and enter data on residents into the program’s internal database and the agency database. Respond to time sensitive requests for corrections to data.




Community responsibilities

  • Manage intake process in coordination with King County CEA.
  • Attend CAPER Meetings to ensure clients are navigated through the CEA placement process.
  • Represent Junction Point Shelter program in the greater community as assigned.
  • Work to increase resident involvement in advocacy.

Client support

  • Ensure program meets contract goals – especially in regards to exiting program participants to permanent housing.
  • Provide oversight and guidance for the case management activities for residents.
  • Provide ongoing training opportunities for Case Managers and Advocates to be more effective in their positons.
  • Stay abreast of programs both within CCS and outside agencies that can assist participants in reducing barriers to obtaining and maintaining permanent housing, and how to refer participants to these programs. Insure staff is knowledgeable about these programs and is accessing them for clients.   
  • Mediate problems and concerns as they arise.
  • Audit case notes on a regular basis to ensure uniformity and completeness.




  • Other duties as assigned.



This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material.  Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. 


PHYSICAL AND MENTAL ACUITY DEMANDSThe requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Able to prioritize multiple tasks, and to work independently and as a team member.
  • Able to understand and observe safety rules.
  • Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations.
  • Able to hear telephone rings, face-to-face and phone conversation, door bells, and emergency alarms.
  • Able to speak clearly in person and on the telephone.
  • Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
  • Able to hand write legibly.
  • Able to read normal size print and handwritten log entries.
  • Able to sit for sustained periods of time.
  • Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using office equipment.
  • Able to make independent decisions and apply sound judgment in performing job duties.
  • Able to regularly perform duties as assigned.


MINIMUM QUALIFICATIONS: (Qualifications applicant must possess to be considered for the position.)

  • Bachelor's degree in social services or a related field, or commensurate experience in social services.
  • At least one years of experience in direct provision of social services, preferably with homeless people.
  • At least one-year supervision experience.
  • An understanding of harm reduction in shelter or housing.
  • Understanding of problems homeless men and women often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
  • Excellent written and oral communication.
  • Must be able to work at least two evenings each week and occasional weekends.
  • Good office computer skills, with ability to maintain complex client records and produce flyers and informational materials.
  • Commitment to working within the mission, goals and values of Catholic Community Services.
  • Valid Washington State Drivers License and meet conditions of agency driving policy.
  • Commitment to harm reduction program model.


  • Master’s degree in Social Work or a related field.
  • Experience in social service administration and supervision.
  • Fluency in Spanish.
  • CPR / First Aid Training

SUBSTITUTE QUALIFICATIONS: (Qualifications, which may be substituted for minimum qualifications.)

  • A combination of education/training, and documented knowledge/skills and experience may in some cases substitute for the BA requirement.



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