Shelter Advocate

Job Locations US-WA-Kent
Posted Date 3 days ago(9/17/2021 12:42 PM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $18.72/Hr.


$18.72 per hour. This is a full-time position with excellent benefits and generous paid leave. 

Program Description

The South King County Shelter serves adults ages 18 and older. These programs directly address the issues of homelessness in South King County by providing a safe place for homeless individuals to rest and receive a nourishing meal, as well as giving them the opportunity to stabilize and work on self-sufficiency through case management. Those who stay at the shelter are provided with case management services which focus on addressing income needs, mental health and CD issues, Veterans’ services, securing permanent affordable housing and health care for each individual. This is a client centered low-barrier inclusive program.


Direct service to people who are homeless

  • Provide crisis intervention and advocacy to participants.
  • Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients' immediate needs.
  • Model interpersonal and living skills for clients.
  • Enforce building and program rules, including bar policy.
  • Maintain and safe and comfortable shelter environment, including physical set-up and light janitorial duties, when necessary. 
  • Work as a team with other colleagues on shift and be able to work independently without direct supervision. 

Client intake, assessment and advocacy  

  • Orient new clients into the program.
  • Review and record in log book to ensure program consistency.
  • Maintain client records, updating information on an ongoing basis.
  • Explain and enforce policies and procedures.
  • Maintain accurate residents count throughout shifts.
  • Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.

Concierge Duties

  • Manage front desk and building security, including welcoming clients, visitors, and donors, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings.
  • Perform routine walk through of the entire building to engage with clients and ensure safety.
  • Process messages and maintain accurate client tracking records, including the bar list.
  • Answer phones and provide information to callers about the program.
  • Assist outside vendor with serving meals that are prepared off-site and delivered to the building.
  • Assist participants as they move into or out of the building as needed.

Supervision of Volunteers

  • Supervise volunteers on shift
  • Work with off-site volunteers providing advice and support as needed.

Administrative and General Responsibilities

  • Attend staff meetings, workshops, retreats, and in-service classes as provided.
  • Maintain accurate record of hours worked and turn in timesheets on schedule.
  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. 
  • Maintain cleanliness and order in the program.
  • Inform supervisors of facilities and client-related issues.  
  • Perform other job-related duties as assigned.


  • One year of experience working with people experiencing homelessness.
  • Experience or knowledge of mental illness and addictions.
  • Knowledge and experience with crisis intervention.
  • Commitment to harm reduction program model.
  • Committed to developing and safekeeping a workplace that values and supports a positive team orientated work environment.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Ability to safely operate a motor vehicle and adhere to Agency driver responsibilities. 



  • College level classes toward degree in Social Service.
  • Previous work experience in programs that work with high needs participants.
  • CPR/First Aid training.


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