Crisis Care Manager

Job Locations US-WA-Seattle
Posted Date 3 days ago(9/17/2021 12:05 PM)
Job ID
# of Openings



Catholic Community Services’ Counseling, Recovery & Wellness (CReW) Program is a multi-service department offering state-licensed community behavioral health treatment, Medicaid-funded Supportive Housing and Supportive Employment services, and outreach service to individuals in homelessness. Funders and partners include the King County Integrated Care Network (KCICN), Managed Care Organizations, and Seattle/

King County Public Health. Our program focuses on serving adults with mental illness and/or substance use disorders to help improve the individuals’ quality of life by providing individually tailored services with as few barriers as possible. Range of services includes street outreach and engagement, diagnostic assessments, individual therapy, peer support, case management, group counseling, skills training, care coordination, medication management, and psychoeducation. CReW clinicians provide services in a variety of locations within Seattle downtown and greater King County, including within Permanent Supportive Housing programs, shelters, day centers. Services offered utilize Harm Reduction and Recovery principles, with an emphasis on building collaborative relationships with the persons served as the first step towards lasting engagement in treatment.



The Crisis Care Manager works with program leadership across CCS King County to support staff and clients experiencing an immediate crisis.  This position provides guidance, coordinates external supports, evaluates and mitigates risk, and provides recommendations for care.  Following an incident, this position manages the follow up work including debriefing, revising policy, organizing staff training and increasing collaboration with external resources. 




This position is responsible for providing leadership on crisis management throughout King County.  This includes providing guidance to managers and directors of a wide array of housing and homeless services as well as behavioral health programming. 


  • Coordinate care across staff teams for crisis situations.
  • Provide guidance and support to staff when making referrals to Designated Crisis Responders, Child Protective Services, Adult Protective Services and other external systems. 
  • Consult and involve agency leadership as needed to find solutions that support clients and staff while mitigating risk.
  • Provide Crisis De-Escalation training for staff.
  • Work with the Clinical Director to review incident reports to spot trends that might influence policies, programming and training.
  • Collaborate closely with Clinical Director during crisis situations.
  • Ensure that all crisis work is documented in the agency databases.
  • Consult with the Bar Review teams on individual client care plans.
  • Participate in staff and program debriefs after crisis and critical incidents.
  • Review Bar Review data across programming with an eye on racial inequities.
  • Propose, develop and provide staff training to further de-escalation and crisis management skills.
  • Develop relationships with local law enforcement agencies to positively support clients in crisis.
  • Provide guidance to other leadership on the need for external resources during a crisis such as increased security, additional staff and a higher level of leadership involvement.
  • Participate in agency client care coordination (CAPER) leadership and case conferencing meetings.
  • Collaborate with the local quality improvement committee.
  • Be the point person for mobility requests between programs.  Ensure adequate approvals for transfers is happening at all levels, that proper eligibility documentation exists, and that all related information is appropriately documented in agency database.



  • Provide onsite services to support staff teams who are working with clients in crisis.
  • Other duties as assigned.



This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material.  Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. 



The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to prioritize multiple tasks, and to work independently and as a team member.
  • Able to understand and observe safety rules.
  • Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations.
  • Able to hear telephone rings, face-to-face and phone conversation, door bells, and emergency alarms.
  • Able to speak clearly in person and on the telephone.
  • Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
  • Able to hand write legibly.
  • Able to read normal size print and handwritten log entries.
  • Able to sit for sustained periods of time.
  • Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using office equipment.
  • Regularly able to perform duties as assigned.
  • Able to make independent decisions and apply sound judgment in performing job duties


MINIMUM QUALIFICATIONS: (Qualifications applicant must possess to be considered for the position.)

  • Bachelor's degree in social services or a related field, or commensurate experience in social services.
  • Experience with crisis system work such as DCR, CPS, and APS.
  • At least two years of experience in direct provision of social services, preferably with homeless people.
  • Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
  • Understand housing and homeless policies and the historical impact of structural racism.
  • Excellent written and oral communication.
  • Good office computer skills, with ability to maintain complex client records and produce flyers and informational materials.
  • Commitment to working within the mission, goals and objective of Catholic Community Services.
  • Valid Washington State Drivers License and meet conditions of agency driving policy



  • Master’s degree in Social Work or a related field.
  • Program management experience that includes budget development, strategic planning.
  • Fluency in Spanish.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed