Direct Service Advocate - New Bethlehem

Job Locations US-WA-Kirkland
Posted Date 3 days ago(9/17/2021 11:52 AM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $18.72/Hr.


OPEN : part time, on call, and full time opportunities


Current open hours may include:


Full Time Overnights: Thurs, Fri, Sat 10:30pm-8:30am next day

Full Time Bridge Swing: Mon-Fri 4pm-midnight

Part Time Hotel Swing: Thurs, Fri, Sat 3pm-9pm

On-Call (Various Hours)


Program Description

New Bethlehem Programs provide 24/7 enhanced shelter, day center, and supportive services to families experiencing homelessness.


Position Description

Direct Service Advocates assist with the smooth day-to-day operation of the program and provide a variety of services to residents.  Direct Services Advocates provide welcome, general oversight and advocacy support for clients’ everyday needs at our different locations including New Bethlehem Place Shelter, New Bethlehem Day Center, and our NBP’s Extended Shelter in Hotel.




Major Responsibilities


Direct service to homeless Families with Children

  • Provide crisis intervention and advocacy to residents at NBP
  • Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for residents immediate needs.
  • Model interpersonal and living skills for residents.
  • Enforce building and program rules.
  • Maintain and safe and comfortable shelter environment, including physical set-up and light janitorial duties, when necessary. 
  • Work as a team with other colleagues on shift and be able to work independently without direct supervision. 

Residents intake, assessment and advocacy  

  • Register new residents including evaluation and assessment of residents needs.
  • Review and record in log book to ensure program consistency.
  • Maintain resident’s records, updating information on an ongoing basis.
  • Explain and enforce NBP policies and procedures.
  • Maintain accurate residents count throughout shifts.
  • Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.

Administrative and General Responsibilities

  • Attend staff meetings, workshops, retreats, and in-service classes as provided.
  • Maintain accurate record of hours worked and turn in timesheets on schedule.
  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. 
  • Maintain cleanliness and order in the program
  • Inform supervisors of facilities and residents-related issues.  
  • Perform other job-related duties as assigned.



  • Social service experience (minimum of six months).
  • Experience working with or knowledge of women’s issues, homelessness, mental illness, and addictions.
  • Knowledge and experience with crisis intervention.
  • Must have a reliable phone or voice mail service at all times in which to be reached.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Ability to work independently in addition to working as a member of a team.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Criminal history background checks are required prior to employment.



  • AA/AAS degree


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed