Housing Case Manager - Regional Access Points (RAP)

Job Locations US-WA-Seattle
Posted Date 3 days ago(9/17/2021 11:58 AM)
Job ID
# of Openings
Housing - Direct Service
USD $21.38/Hr.


Regional Access Points (RAPs) are the front door to Coordinated Entry for All (CEA). RAPs connect unhoused individuals to resources in King County including housing, employment, benefits, and basic needs. Community outreach includes food banks, libraries, and day centers. With continuous practice in Trauma-Informed Care and Motivational Interviewing, we explore all possible housing options with all households.


Your Role


Creative Problem-Solver

The quickest road to stable housing utilizes people’s own strengths. You will think creatively so that people can achieve the outcome they identify for themselves. You know there is no one-size-fits-all approach, so you will tailor services to get people housed.



Respond to inquiries promptly and communicate in a compassionate manner. Community members will call or walk-in requesting information and you will be ready to provide that information as available. Informed consent is important and you strive to explain complex policies in clear and consistent terms. You will use your communication skills, both written and oral, to coordinate with participants, other agencies, and community members.



CEA uses multiple assessments to match people with available housing resources at participating agencies. You will complete these assessments with people at multiple sites and in the field throughout the week when it is safe to do so.


Your Style

You thrive in a collaborative work setting where all team members are working from home. Here is what that looks like:

  • Independently prioritize daily tasks in consultation with your supervisor
  • Our team members travel up to 5 days a week throughout King County (currently, most work is completed from home)
  • Each of us works with 12+ households at a time
  • Details matter: you create and maintain organized records
  • We share all duties and responsibilities and take on other tasks as assigned
  • Learn the strengths required to overcome the challenges that participants face including discrimination and limited access to various systems
  • Committed to the mission of CCS to actively work for justice with communities struggling with poverty and the effects of intolerance and racism

Your Track Record

Preferred Qualifications:

  • You can speak and write in a second language spoken by a substantial number of King County residents


Minimum Qualifications:

  • You bring any combination of the following: lived experience OR you have worked alongside people experiencing homelessness OR you have a bachelor’s degree
  • You drive your own vehicle and have a valid driver’s license with a driving record and insurance to be approved as a CCS driver
  • Criminal history background checks are required prior to employment


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