Program Director

Job Locations US-WA-Seattle
Posted Date 3 days ago(9/17/2021 12:07 PM)
Job ID
# of Openings
USD $29.98/Hr.



The Bridge Shelter Program provides 24/7 enhanced shelter and related services for adults experiencing homelessness.  Referrals to the program come from King County Coordinated Entry and the City of Seattle’s HOPE team.   Participants are typically people who been identified as high needs adults who are eligible for supportive permanent housing.  Many clients have chronic and acute mental illness, active addiction issues, and/or trauma. This is a low-barrier, harm reduction program.



The Program Director is responsible for the management of all aspects of the Bridge Shelter Program.


The Program Director is responsible for staff supervision, regular recruitment and hiring of staff, management of volunteers, preparing and managing program budgets and spending, preparing funding applications, maintaining relationships with contract monitors, being the staff liaison to fundraising groups, local advocacy, and ensuring the upkeep and maintenance of the facilities. This position manages approximately $1.9 million of funding annually.


The Program Director takes a lead role in advocating for increased low barrier harm reduction services and permanent housing opportunities that can accommodate this vulnerable population.  This requires managing strong relationships with community leaders and funders. 


This position directly supervises the Operations Manager, Supportive Services Manager, Maintenance Supervisor, and Advocate Supervisor.





  • Provide inspirational leadership in program and service coordination and management in a low barrier, harm reduction model.
  • Strategically plan for program growth and development, as the community works towards the goals of All Home King County, HUD’s goals of Housing First and King County Coordinated Entry and Assessment, and other local and national movements regarding homelessness.
  • Build relationships with local neighborhood and community representatives to further common goals, and attend relevant meetings.
  • Network with other service agencies to ensure continuum of care for residents.
  • Work with staff and clients to ensure the shelter is a safe and compassionate environment that supports clients in obtaining housing.
  • Hire and directly or indirectly supervise all program staff (case managers, lead staff, advocates, janitors, administrative and business staff, on-call staff) and volunteers. Conduct annual reviews of staff performance.
  • Assure compliance with CCS Personnel Policies and Procedures
  • Assess specific training needs for staff and implement training plans. Incorporate practices and principles that value diversity in staff training.
  • Hold monthly staff meetings, or more often as needed. Develop staff cohesion. 
  • Develop and maintain relationships with donors, volunteers, and people and organizations that advocate and support ending homelessness.
  • Make sure that all volunteers, especially client volunteers, are adequately supported.
  • Develop and maintain a workplace which values and supports a culturally and ethnically diverse work and service environment.
  • Attend CCS directed Program Manager and supervisory meetings


Management responsibilities:

  • Supervise staff scheduling. Assure the programs are open and adequately staffed 365 days a year, filling in as needed.   Minimize the use of overtime.  Assure appropriate backup is in place at all times. Ensure after-hours 24/7 on-call management rotation. 
  • Coordinate with Operations Manager to review program financials.
  • Prepare, monitor and control the budget, for approximately $1.9 million annual funding for the program. Insure the program can pass funder audits.
  • Supervise preparation of invoices for funding and submission of accounts payable requests to accounting.
  • Monitor government contracts. Assist with record keeping and audit preparation. Ensure that program operation and documentation complies with all contracts, auditing, and other applicable standards.
  • Notify the agency (human resources, accounting, operations, grants, etc.) of any specific requirements that will affect the agency’s implementation of its policies and procedures.



  • Coordinate purchasing.
  • Oversee maintenance of facility and equipment.
  • Handle emergency and facility issues.
  • Develop emergency plans for the program.
  • Supervise management and entry of data on clients into the agency database and the local Homeless Management Information System. Monitor data at least monthly.  Supervise any detailed quarterly, annual or monthly demographic required by funders.
  • Use data for program planning to improve services and outcomes. Develop a thorough understanding of funders’ and the provider community’s use of data.
  • Ensure client records meet agency and contract standards.
  • Modernize programs’ systems to use technology to the best advantage. Find efficient ways to conduct operations.
  • Respond to client complaints and issues promptly and seek resolution at the lowest level possible. Review decisions to bar clients from participation in the programs to ensure policy and contract compliance.
  • Maintain food safety in programs. Ensure that food operations meet health department and food donor standards. 


Funding and Resources:

  • Work with fundraising staff and management to ensure that fundraising goals are defined and met.
  • Write applications for funding to government, foundation and private sources.
  • Maintain and develop relationships with donors.
  • Make individual and group solicitations to community groups.
  • Participate in annual fundraising activities including preparing and presenting information about the program and asking for donations at the event.



  • Bachelor's degree in social services or a related field, or commensurate experience in social services.
  • At least two years of experience in direct provision of social services, preferably with homeless people in a harm reduction low barrier model.
  • At least two years of program management in social services, preferably with homeless people.
  • Understanding of problems homeless participants of this program face, including alcohol and drug abuse, mental illness, vulnerability, trauma and long-term, chronic homelessness.
  • Minimum two years supervisory experience.
  • Excellent written and oral communication.
  • Good office computer skills, with ability to maintain complex client records, spreadsheets, and produce flyers and informational materials.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
  • Commitment to working within the mission, goals and objective of Catholic Community Services.
  • Valid Washington State Driver’s License and meets the conditions of the agency driving policy.
  • Criminal history background checks are required prior to employment.
  • Commitment to harm reduction program model.




  • Master’s degree in Social Work or a related field.
  • Fluency in Spanish
  • CPR / First Aid training


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