Care Coordinator - WISe Program - Skagit Co.

Job Locations US-WA-Burlington
Posted Date 1 month ago(9/17/2021 3:14 PM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $22.07/Hr.


Position is: F/T, 37.5 hours per week.


Pay is: $22.07 - $23.17/hr. DOE, plus excellent holiday/vacation/ sick pay and health benefits!


The WISe program provides an integrated and flexible array of strengths-based services and intensive supports to families with children who have serious mental health and other needs.  All services are delivered with the following core values in mind:  safety of the child, family and community, flexible and responsive, family driven; normative, family oriented, strengths based, comprehensive and collaborative, unconditional, individualized and culturally relevant.


Incumbent is in a professional position providing intensive, community-based therapeutic services to children, youth and families with serious mental health needs.  Incumbent will utilize the Wraparound process to increase safety, stabilize placement and support individuals/families in meeting their identified needs by building a team of natural and formal supports.  Incumbent will participate as a clinical team member, learning and practicing Wraparound principles and processes. Incumbent will participate in crisis management and the on-call rotation.


For internal candidates/union positions only: Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.





Universal Job Skills:

  • Communicate role, responsibility and agency philosophy in order to assure mutual respect, confidence and trust with the child and family and other stakeholders.
  • Provide non-judgmental, unconditional support to the child and family.
  • Assess for immediate safety and stabilization needs.
  • Customize helping approaches to fit the family’s uniqueness, personality, culture and interest.
  • Report relevant information to the right people at the right time.
  • Maintain a focus on strengths, needs and creative solutions.
  • Utilize the family’s expertise in problem solving and solution seeking.
  • Work interdependently with others toward common goals.
  • Respond to family’s and children’s needs in a timely fashion.
  • Provide and/or coordinate client transportation as needed.
  • Complete required documentation within established time-frames.
  • Instill hope for the future by communicating and behaving with confidence and reassurance.


Welcome, Engagement and Assessment:

  • Meet and engage the family communicating compassion, support, respect and enthusiasm for them and your role as a helper.
  • Listen actively to the family and, with them: identify strengths, needs, preferences and goals.
  • Provide and/or arrange necessary crisis response and stabilization services, completing and communicating the safety/crisis plan with family and others.
  • Contact potential team members, including other system partners, to gather their perspective on the family’s strengths and needs and solicit participation and commitment to a team process.
  • Prepare the family for next steps in the intervention (e.g., team development, planning process, natural supports, etc.).
  • Introduce and complete paperwork appropriate to the situation (including assessment instruments, etc.).
  • Analyze and align the family’s position and agency mission using methods of respect, communication and conflict resolution.


Individualized Service Planning:

  • Facilitate the child and family team to:
  • Identify and prioritize goals and needs.
  • Communicate and translate information in a way that everyone can hear especially the family’s position.
  • Brainstorm and negotiate strategies that build on child and family strengths.
  • Summarize and write up the care plan.
  • Consult with clinical supervisor, mental health specialists and others as needed and incorporate recommendations.

Implementing Services:

  • Provide direct helping interventions that:
  • Respond to crises in a prompt, effective and collaborative manner.
  • Provide and/or facilitate the provision of a range of therapeutic responses that support the overall care plan.
  • Utilize parent/family expertise in problem solving around specific needs.
  • Modify and adjust individual intervention techniques for each situation without changing the direction of the plan.
  • Partner with the family in order to assist them in utilizing the resources offered by formal and informal sources within their community.
  • Seek assistance and report incidents to the right people at the right time.
  • Facilitate others, including a team, to implement the care plan from beginning to successful outcome:
  • Communicate plan, strategies and role to team members, including involved CCS staff.
  • Consult with, recommend and provide training to team members around specific interventions.
  • Maintain a focus on strengths, needs and creative solutions and inspire others to follow this format in problem solving.
  • Reevaluate, modify, and redesign care plan based on new information.

Transitioning Services to Natural and Other Community Supports:

  • Inspire confidence in the child, family and other team members about their strengths and ability to transition successfully.
  • Arrange and negotiate a process for ongoing formal and informal services and supports.
  • Create and practice a plan for transition and/or aftercare supports and response and post- Wraparound involvement.


Access to and protection of PHI:

  • Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
  • Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).

Other work related duties as assigned:

  • Share in on-call rotation for 24-hour response to WISe families.



  • BA degree in social sciences, psychology, mental health or related field.
  • 1 year direct experience with youth and/or families in a structured professional setting.
  • Ability to work in home and community settings.
  • Must have reliable transportation, valid driver’s license and automobile insurance.
  • Must provide proof of acceptable driving record (Driver’s Abstract-Full Record).
  • Ability and willingness to obtain WA State Agency Affiliate Counselor Certification.
  • CPR/First Aid (Infant/Child/Adult).
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Criminal History Background Checks are required prior to employment.


  • Two years or more experience in children’s mental health.
  • Basic knowledge of wraparound principles and practice.



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