Program Supervisor-Arrest & Jail Alternatives

Job Locations US-WA-Olympia
Posted Date 2 months ago(9/2/2021 2:58 PM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $21.36/Hr.


$21.36-$26.71 HR/DOE


Catholic Community Services (CCS) has operated the Arrest and Jail Alternatives (AJA) program since the summer of 2020. The program provides peer counseling, case management, and crisis intervention for individuals experiencing homelessness, unmet behavioral health needs, and frequent law enforcement interaction. The goals of the program are to reduce arrests, jail time, and emergency service utilization and increase access to non-emergency behavioral health services and overall wellbeing in the target clientele, while reducing overall costs to the justice system. The staff of the program work closely with behavioral health service providers, housing specialists, crisis responders, law enforcement, corrections, and other agencies to coordinate wraparound services intended to help generate meaningful change.


The Program Supervisor serves as the direct supervisor of the AJA program’s Peer Case Managers, guiding and supporting them in the work. The Supervisor also provides direct services to clients, utilizing their understanding of behavioral health symptoms and diagnoses, treatment best practices, psychopharmacology, and other topics to provide generalized, non-clinical support. They may respond to behavioral health crises involving program participants in the community identified by staff, Olympia Police Department (OPD), the Crisis Response Unit (CRU), and other service providers. They may be exposed to hazards including agitated and threatening clients, needles used for intravenous drug use, and bodily fluids and refuse. The Supervisor is often the first point of contact for a new individual referred to the program, and works with them to develop a recovery plan. They directly oversee the day to day operations of the Peer Case Manager staff, providing case consultation, training, debriefing, and logistical support. The Supervisor reports to the Program Manager, ensuring timely and accurate data collection to facilitate reporting to funders. They regularly attend community meetings and coordinate with community resources as needed. The supervisor may be required to transport clients in their own or agency vehicles. There will be some evening and weekend hours as needed.


  • Universal Job Skills: All CCS employees will demonstrate the ability to:
  • Communicate role, responsibility and agency philosophy in order to assure mutual respect, confidence and trust with the client and other stakeholders.
  • Provide non-judgmental, unconditional support to the client.
  • Assess for immediate safety and stabilization needs.
  • Customize helping approaches to fit the client’s uniqueness, personality, culture and interest.
  • Report relevant information to the right people at the right time.
  • Maintain a focus on strengths, needs and creative solutions.
  • Utilize the client’s expertise in problem solving and solution seeking.
  • Work interdependently with others toward common goals.
  • Respond to client’s needs in a timely fashion.
  • Complete required documentation within established timeframes.
  • Instill hope for the future by communicating and behaving with confidence and reassurance.
  • Communicate and collaborate effectively with other team members to manage triangulation and potential conflicts.
  • Staff Supervision/Leadership:
  • Provide direct supervision and oversight to up to six Certified Peer Counselors, monitoring and directing their work.
  • Review and discuss cases and assess the best ongoing approach for CCS staff. Recommend appropriate referrals for mental health, substance and assist in engage those individuals with appropriate community-based care outside of the program.
  • Provide ethical and legal directives based on case assessment.
  • Be familiar with social work best practices and program contract requirements and ensure that staff are trained and following them.
  • Promote on-going training and support, and ensure attendance at all CCS mandatory and relevant trainings for site employees.
  • Consult and provide ongoing trainings to the team for mentoring, and development of skills around specific interventions.
  • Must be aware of or gain expertise in Certified Peer Counseling best practices in order to effectively direct Certified Peer Counselor staff.
  • Facilitate regular staff meetings.
  • Be available for consultation.
  • Attend external trainings as appropriate that relate to funding requirements or improved trends.
  • Build relationships and partnerships with local providers and resources such as chemical dependency, employment, housing and veteran specific services.
  • Responsible for developing and safekeeping a workplace that values and supports a culturally and ethnically diverse work environment.
  • Set up a client directed service plan for the Peers to follow.
  • Assure that all staff follow CCS policies and follow safe and ethical practices and stay within appropriate social work boundaries.
  • Provide comprehensive case supervision.
    • Review and discuss cases and assesses the effectiveness of treatment options.
    • Set treatment plans in collaboration with the clients for the Peers to follow.
    • Provide ethical and legal directives based on assessment.
  • Provide records and reports as requested by the Program Manager.
  • Maintain excellent and up to date files and case notes. Conducting file reviews.
  • Responsible for data entry into record keeping database.
  • Attend meetings as necessary and represent Catholic Community Services.
  • Other duties as assigned. 
  • Welcome, Engagement and Assessment: The skilled Supervisor will demonstrate the ability to:
  • Dialogue with consumers and relate personal experience that will assist in building trust with them.
  • Assess and review the consumer’s ability to communicate their own position and preferences.
  • Reassure and communicate hopefulness to consumers and that “they are not in this alone.”
  • Provide non-judgmental, unconditional support to the consumer.
  • Meet and engage the consumer communicating compassion, support, respect and enthusiasm for them and your role as a helper.
  • Listen to the consumer’s story and, with them, identify strengths, needs, preferences and goals.
  • Provide a safe and welcoming environment in the office, including by providing custodial services of client and staff areas as needed.
  • Intake Evaluations and Individualized Service Planning:
  • Provide an evaluation that is culturally and age relevant and direct the client to appropriate ongoing services.
  • Assess for immediate safety and stabilization needs.
  • Assist the consumer in assessing options.
  • Reach agreement with consumers about activities that will contribute to healing and support and assist in communicating that to others.
  • Assist to ensure that routine services are initiated.
  • Implementing Services: The skilled Supervisor will demonstrate the ability to:
  • Provide a range of supportive/helpful interventions and activities as agreed to with the consumer and documented in the plan.
  • Adapt activities and interventions to enhance focus on strengths, needs and creativity without changing the basic nature of agreements and plan.
  • Assist consumers in analyzing progress toward vision and goals and encourage their feedback to their team.
  • Connect the consumer to appropriate ongoing behavioral health supports.
  • Maintain a focus on strengths, needs and creative solutions and inspire others to follow this format in problem solving.
  • Partner with the consumer in order to assist them in utilizing the resources offered by formal and informal sources within their community.
  • Communicate progress and concerns to the appropriate co-workers.
  • Participate in continuous improvement efforts by sharing perspectives in agency activities such as Quality Improvement reviews, staffings or other means.
  • Seek assistance and report incidents to the right people at the right time.
  • Provide transportation using own or agency vehicle as needed.
  • Maintain strong professional boundaries. 
  • Transitioning Services to Natural and Other Community Supports: The skilled Supervisor will demonstrate the ability to:
  • Negotiate and facilitate transitioning to other services and natural support systems, providing contacts of who will be helpful, and providing follow up.
  • Reach agreement with the consumer about their transition.
  • Mediate agreement between the consumer and the agency about transition timing, when needed.
  • Conduct discharge planning and follow the client and continue to assist them during and after transition.
  • Terminate appropriately with clients.
  • Crisis Management:
  • Serve as a first responder as needed along with members of the Olympia Police Department, Crisis Response Unit, Designated Crisis Responders, or other entities to individuals in extreme crisis in the community.
  • Assess, safely intervene, and follow up in crisis situations involving substance use and mental health emergencies while being exposed to human and environmental hazards.
  • Provide appropriate referrals to additional resources.
  • Document all incidents regarding safety of clients and staff.
  • Support and debrief Peer staff following crisis intervention.
  • Ability to Partner:
  • Must be able to work well with City of Olympia employees, police, corrections officers, downtown businesses, social service providers, and others being respectful of all while holding the best interest of the clients as the first priority.
  • Attend regular meetings with OPD and other partner agencies.


Minimum Qualifications

  • Bachelor’s degree in counseling, mental health counseling, social work, psychology, behavioral sciences or equivalent.
  • One (1) year experience in a human services support position working with adults experiencing homelessness.
  • Experience in or the demonstrable ability to facilitate team meetings and supervising a team.
  • Availability to work flexible hours (evenings, nights, weekends).
  • Must have reliable transportation, valid driver’s license and automobile insurance.
  • Proof of negative TB test within past 12 months and ability to test within first six months of employment.
  • Applicant must successfully pass required background checks prior to an offer of
  • Must have an acceptable driving record per CCS’ driving policy (required to provide current driving abstract).
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.


Preferred Qualifications

  • Master’s degree in counseling, mental health counseling, social work, psychology, behavioral sciences or equivalent.
  • One (1) or more years of experience working with individuals experiencing homelessness, significant mental illness, substance abuse, and/or co-occurring disorder.
  • One (1) or more years of experience providing supervision to Peer Case Managers or Mental Health Professionals.


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