On-Call Resident Services Support Staff

Job Locations US-WA-Kent
Posted Date 3 weeks ago(10/1/2021 12:54 PM)
Job ID
# of Openings
Housing - Direct Service
USD $18.72/Hr.


Catholic Community Services (CCS) and Catholic Housing Services (CHS) work in partnership to provide permanent supportive housing in King County to individuals and families who have experienced homelessness. We believe that everyone deserves a safe, affordable place to call home. We understand that people experiencing homelessness come to us with complex histories and that it takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, the CCS Program Director provides leadership and vision to a multi-disciplinary, crossagency team that works together to creatively support each individual or family in our housing.
The On-Call Resident Services Support Staff is responsible for providing excellent customer service as well as monitoring and assisting with the safety and security of each building and our residents. Most Catholic Community Services — Permanent Supportive Housing buildings are staffed 7-days a week and

most are staffed 24-hours a day. The On-Call Resident Services Support Staff is responsible for assisting the Program Management in resident support, enforcing program rules and individual apartment leases, performing job duties such as; light janitorial tasks and building maintenance. In the absence of Program and Property Management, the On-Call Resident Support Staff is responsible for responding to and reporting resident and building emergencies. The On-Call Resident Services Support Staff maintains service-delivery based on the values inherent in Catholic Community Services mission and the principles of harm reduction and the 'housing first' philosophy.


Schedule: Shifts chosen from 8:00am-4:00pm / 1:00pm - 12:00am / 12:00am - 8:00am 



Experience working with individuals who are experiencing economic hardship, homelessness, mental illness and/or chemical dependency

  • Provide crisis intervention and advocacy to men/women in a harm reduction program
  • Model interpersonal and living skills for clients
  • Explain and enforce building and program rules
  • Maintain a safe and comfortable environment
  • Participate with residents in community activities and cleanup
  • Work as a team with other colleagues on shift and be able to work independently without direct supervision
  • Review and document in ShiftNote to ensure program consistency
  • Conduct security checks throughout building to ensure that no unauthorized individuals are in the building and to monitor for unsafe conditions or situations
  • Walk program floors throughout the shift, monitoring the safety of the building

Monitor security cameras and lobby


Provide janitorial support including but not limited to:

  • Removal of residential and commercial trash and recycling
  • Clean common area floors and bathrooms as appropriate
  • Assist tenants with the cleanliness of their apartments, including assistance with organization and cleaning following bug or mite infestation
  • Clean spills of potentially infections materials in common areas

Administrative responsibilities including but not limited to:

  • Data entry
  • Pack and prepare kits for distribution to all tenants
  • Maintain organization of common areas
  • Greet tenants and visitors, assuring they sign in properly and maintain the safety of the building.

Coordinate closely with Resident Support Staff and other staff to ensure security of building.


Work collaboratively with staff and assist them to resolve difficult situations with residents.


Administrative and General Responsibilities

  • Attend staff meetings, workshops, retreats, and in-service classes as provided.
  • Maintain accurate record of hours worked and turn in timesheets on schedule.
  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision„making process.
  • Maintain cleanliness and order at staff area/front desk.
  • Inform supervisors of facilities and client„related issues. Perform other job-related duties as assigned.


This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions and interactions with mentally ill, chemically dependent and angry persons.


The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to hear telephone rings, phone conversation, doorbells, emergency alarms and face-to-face conversation.
  • Able to speak clearly in person and on the telephone.
  • Able to hand write legibly.
  • Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large spaces and identify concerns that require staff response.
  • Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
  • Able to sit for sustained periods of time.
  • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
  • Ability to lift, move and/or carry up to 15-20 pounds.
  • Able to make independent decisions and apply sound judgment in performing job duties.



  • Social service experience (minimum of six months).
  • Understanding the issues that homeless men and women face, such as: trauma, alcohol and drug abuse, mental illness and domestic violence.
  • Demonstrate problem-solving/issue assessment skills, and/or crisis intervention or conflict mediation skills.
  • Basic computer skills with ability to maintain up to date and meticulous records.
  • Excellent oral and written communications
  • Must have a reliable phone or voice mail service.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Ability to work independently in addition to working as a member of a team.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.


  • College level classes toward degree in Social Service.
  • Previous work experience in a women-focused social service program.


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