Shelter Program Generalist

Job Locations US-WA-Tacoma
Posted Date 1 month ago(9/10/2021 12:53 PM)
Job ID
# of Openings
Hidden (21942)
USD $18.72/Hr.


$18.72-$19.84 HR/DOE


Customer Service Specialist and Day Center Monitor is a member of the CCS Family Housing Network, a housing program of Catholic Community Services.  This position works under the supervision of the Operations Manager. The Specialist shares responsibility for coordinating the Day Center duties, staffing the FHN reception desk, including receiving visitors and phone calls and providing community resource information, provides administrative support for Family Housing Network staff.  Finally, this position maintains communication with individuals who are homeless, managing information on recent contacts, and collecting documentation needed for entry in homeless programs.


Family Housing Network provides day shelter, homeless diversion, rapid rehousing, and permanent supportive housing for families experiencing homelessness, while helping to build skills that maximize family stability and self-sufficiency. Through FHN, the Supportive Services to Veteran Families program provides supportive services to Veteran households experiencing homelessness.


Coordinate ongoing operations of the Day Center:

  • Complete set-up of the room utilized prior to opening.
  • Sort and organize all donations.
  • Welcome individuals as they enter and collect data on the sign-in sheet.
  • Maintain calm and welcoming presence.
  • Maintain supplies, toiletries, and other needs of the Day Center
  • Keep a written log of events and participate in daily client update meetings with case management staff.


Supervise those visiting the Day Center:

  • Engage with individuals as appropriate and as accepted by the individual.
  • Conduct homeless screenings with clients for potential diversion conversations.
  • Provide oversight and communication of all FHN policies and procedures to the families in the FHN Day Center.
  • Monitor and maintain safe shower, laundry, and kitchen facilities, including the management of shower and laundry sign ups and timing of showers.
  • Set appropriate boundaries for behavior and utilize de-escalation skills as needed.
  • Notify staff in the event of an emergency or other event requiring assistance.
  • Enter data into HMIS as required by contract and agency.
  • Assist individuals conducting internet searches for employment, education and housing.
  • Distribute hygiene items and other donations as available and appropriate.
  • Use knowledge of community services and resources to assist the families.

Day Center Upkeep:

  • Clean-up the room after each day of operation. Maintain cleanliness and order in all areas.
  • Laundry of towels and other FHN items used by clients.
  • Take out garbage for Day Center areas
  • Other duties as assigned.


Staff the FHN Reception Desk.


  • Answers incoming telephone calls and routes callers to appropriate staff persons. Receiving incoming visitors and notifies the appropriate staff person of their arrival.  Answering multiple ringing telephone lines efficiently and professionally.  
  • Providing information on available resources, or refers clients to the appropriate staff person.
  • This position assists with the opening and closing tasks at the FHN building.
  • Provide clerical support to FHN staff like copying, filing, archival
  • Provide services for new hires: order business cards, create mailbox, name on in/out board, computer/phone/work station set up, elevator keys
  • Update lobby bulletin board
  • Maintain purchase order supply
  • Maintain interoffice envelope supply
  • Order and pick up bus tickets
  • Take staff meeting notes and distribute
  • Maintain a supply of resource guides and brochures in lobby
  • Report copier trouble
  • Maintain a supply of toner for all copiers
  • Purchase and maintain a supply of stamps
  • Maintain office supply room for organization, cleanliness and stock
  • Provide audit support for departments
  • Do mail runs to and from FHN to the Tahoma Center
  • Create weekly housing search lists, generated from online searches and distribute them to FHN housing programs and clients.
  • Serve as back-up for Operations
    • Initiate purchase orders.
    • Payroll collection and drop off by deadline to the Tahoma Center
  • Other duties as assigned 


Minimum Qualifications

  • High School diploma and experience working in social work or customer service field.
  • Computer skills and experience, including Microsoft Word, Excel, and web-based or cloud computing at an intermediate skill level.
  • Ability to work with the chronically homeless population
  • Excellent interpersonal, communication and customer service skills.
  • Strong organization skills and the ability to multi-task and handle multiple priorities.
  • A desire to help people from diverse backgrounds with multiple complex needs.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
  • In the course of performing the job, this position, typically spends time sitting standing, climbing stairs, walking, driving, carrying (25lbs), lifting (25lbs). Operating a computer keyboard, firm/strong grasping, and repetitive hand control.


Preferred Qualifications

  • Post-Secondary education in a social services field.
  • Professional or personal experience with housing instability.
  • Knowledge of Pierce County community resources
  • Experience working in a social service, non-profit setting

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position



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