Customer Service Specialist and Day Center Monitor is a member of the CCS Family Housing Network, a housing program of Catholic Community Services. This position works under the supervision of the Operations Manager. The Specialist shares responsibility for coordinating the Day Center duties, staffing the FHN reception desk, including receiving visitors and phone calls and providing community resource information, provides administrative support for Family Housing Network staff. Finally, this position maintains communication with individuals who are homeless, managing information on recent contacts, and collecting documentation needed for entry in homeless programs.
Family Housing Network provides day shelter, homeless diversion, rapid rehousing, and permanent supportive housing for families experiencing homelessness, while helping to build skills that maximize family stability and self-sufficiency. Through FHN, the Supportive Services to Veteran Families program provides supportive services to Veteran households experiencing homelessness.
Coordinate ongoing operations of the Day Center:
Supervise those visiting the Day Center:
Day Center Upkeep:
Staff the FHN Reception Desk.
Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer
Please let us know if you need special accommodations to apply or interview for this position