Services Manager - Junction Point / The Inn / Bridge / Bob G

Job Locations US-WA-Seattle
Posted Date 3 weeks ago(10/1/2021 12:17 PM)
Job ID
# of Openings
USD $24.48/Hr.


$24.48/HR - $27.23/HR+ DOE 



Catholic Community Services (CCS) operates several low-barrier, enhanced shelters throughout King County.   These programs provide 24-7 support, shelter and services to people experiencing homelessness with the goal of expediting our client’s re-entry into permanent housing. 


Services Managers play an exciting and critical role in these programs.  They supervise our case management teams who work with each client to create and implement individualized housing stability plans.


We have multiple positions available in Downtown Seattle, Queen Anne, and Interbay. 




  • Supervise, hire, and train between 2 and 5 Housing Case Managers and interns.
  • Ensure high quality service delivery and care coordination for clients in a low-barrier, harm reduction setting.
  • Employ crisis management skills, where necessary, to assist clients in difficult situations.
  • Assess and implement training plans for staff, incorporating practices that value diversity in staff training.
  • Develop and maintain a workplace which values and supports a culturally and ethnically diverse work and service environment.
  • Regularly audit case files to ensure they are maintained in accordance with agency standards.
  • Ensure staff adhere to confidentiality guidelines and respect client privacy.
  • Work collaboratively as a member of the program leadership team.
  • As part of the Leadership Team, participate in regular on-call rotation of after-hours staff support
  • Represent the program at client coordination, shelter referral and other community meetings.


  • Bachelor's degree in social services or a related field, or commensurate experience in social services.
  • At least one year of experience in direct provision of social services, preferably within homeless housing or housing placement programming.
  • Compassion and empathy for issues people experiencing homelessness often face, including mental illness, domestic violence, alcohol and drug abuse, chronic homelessness, immigration and refugee barriers.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Excellent written and oral communication skills.
  • Intermediate level computer skills, with ability to maintain complex client records and willingness to learn new databases.
  • Criminal history background checks are required prior to employment. (but are not immediate grounds for denial) 
  • Registered DOH Washington State credential: Agency Affiliated Counselor (HIV/AIDS training required), or ability to obtain a credential within 60 days of hire.
  • Valid Washington State driver’s license.

Preferred Qualifications

  • Masters’ degree in social services or a related field.
  • Fluency in second language that is spoken by a substantial number of King County clients
  • Proficiency in Microsoft Office Suite and HMIS.
  • One year of supervisory experience.

Our Process

Candidates who meet our minimum qualification will receive an email with a link to schedule a virtual (MS Teams) interview.  We offer a variety of days and times to accommodate various schedules.  Successful candidates will then have references checked and employment offers are made subsequently contingent on successful background check.



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