Maintain a Welcoming, Orderly, and Safe Environment
- Greet and direct clients, staff, and visitors in a professional and welcoming manner.
- Provide culturally-responsive customer service and treat others with compassion and dignity.
- Provide crisis intervention to de-escalate emergent situations.
- Respond to emergencies including medical, mental health and social crisis; contact appropriate staff and/or outside serve providers.
- Enforce building and agency policies.
- Maintain security of the building by ensuring visitors sign in and out of the building, enforcing lobby hours, monitor parking lots, and reporting any suspicious or unlawful acts to the supervising personnel when appropriate.
- Maintain a safe and comfortable lobby environment that is welcoming to visitors, clients, staff, and vendors.
- Redirect complaints and grievances to the appropriate agency staff.
- Record significant occurrences in the daily log in a detailed and professional manner.
Direct Service to People Seeking Services
- Perform routine walk through of the lobby area to engage with clients and ensure safety.
- Connect visitors seeking assistance with relevant CCS programs and services
- Provide crisis intervention and advocacy to participants using a trauma-informed approach
- Help visitors that are seeking assistance with navigating social services systems in King County
- Model interpersonal and living skills for clients.
- Set and enforce building expectations and rules
- Provide limited supplies to clients
- Manage and prioritize competing duties in a busy environment
Provide Administrative and Program Support
- Utilize phone system, Outlook, Microsoft Teams to connect with staff about appointments, packages, or other matters
- Monitor appointments, notify staff of visitors’ arrival, and provide appropriate instructions to visitors.
- Utilize Clarity database, Outlook, and other CCS systems to assist in determining a client’s program and appointment schedule
- Process incoming and outgoing mail for RCC. Inform appropriate programs/staff of deliveries/packages and incoming faxes.
- Work as a team with Front Desk colleagues on shift and work independently without direct supervision.
- Collaborate with CCS programs and case managers, when necessary, to streamline clients getting connected with services
Provide Facilities Support
- Follow building opening and closing procedures.
- Open building by self every day
- Monitor the cleanliness of the building exterior, including daily litter pick up.
- Maintain cleanliness and order at front desk and lobby area.
- Observe and report safety hazards to Facilities Manager.
- Take the lead during emergencies to ensure that emergencies procedures are communicated and performed properly, including evacuations and lockdowns.
- Attend staff meetings and trainings.
- Maintain accurate record of hours worked and submit timesheets on schedule.
- Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
- Inform supervisor of work-related issues and scheduling changes, including calling out prior to start of shift.
- Perform other job-related duties as assigned.
Occasionally, the Front Desk Assistant will be asked to cover some of the duties of the Resource Specialist when they take time off or are on lunch.
- Answer agency’s main phone line and direct callers to appropriate staff or refer to appropriate community resource.
- Create ID badges for new staff using template on Microsoft Word
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Other working conditions may include frequent interruptions, working alone, evening or weekend work, working on-call, and occasional interactions with angry persons.
PHYSICAL AND MENTAL ACUITY DEMANDS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to hear telephone rings, phone and face-to-face conversation and emergency alarms.
- Able to speak clearly in person and on the telephone.
- Able to hand write legibly.
- Able to read normal size print and handwritten notes.
- Able to sit for sustained periods of time.
- Able to work independently and as a member of a team.
- Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations, to walk the entire building and the outside perimeter in 15 minutes.
- Able to walk, kneel, climb, stand, crouch, stoop, reach, push, pull and other related activities associated with maintenance or janitorial work.
- Able to understand maintenance manuals and instructions.
- Able to understand and observe safety rules.
- Able to climb ladders and work in high places.
- Vision acuity to make fine adjustments and to identify and correct defects in painting and other related finish work.
- Able to occasionally lift loads not normally exceeding 50 pounds and to support up to 100 pounds.
- Manual dexterity to lock and unlock doors, handle tools, make small adjustments, etc.
- Regularly able to perform duties as assigned.
- Able to make independent decisions and apply sound judgment in performing job duties.