URM Assistant Program Manager

Job Locations US-WA-Tacoma
Posted Date 1 month ago(9/17/2021 5:53 PM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $24.46/Hr.


$24.46 - $30.58 HR/DOE


The International Foster Care program (IFC) provides a safe, nurturing foster care environment for children who have fled their countries of origin. This comprehensive set of services includes education, legal, social and psychological supports all directed at achieving safety, stability and healthy development.


The International Foster Care Unaccompanied Refugee Minor (URM) Program provides long-term care to unaccompanied refugee minors, asylees, trafficking survivors and immigrant youth from around the world. Under the direct supervision of the URM Program Manager supervises the operation of the URM Program through staff supervision, provision of client and family supports as well as ensuring contract compliance and quality assurance.

The Assistant Program Manager provides guidance and training to the case management team, implements quality assurance and contract compliance initiatives, as well as participates and collaborates with stakeholders and community partners in meetings and events.  Experience working with immigrant populations is required.  Must be able to work a flexible schedule, including evening and weekend hours.


General Job Functions:

  • Monitors program to ensure effective delivery of services to clients.
  • Attends regular meetings with URM Program Manager to keep up to date on service delivery to clients; discuss goals and programming.
  • Ensure contract compliance with United States Conference of Catholic Bishops (USCCB), Office of Refugee Resettlement (ORR), and Office of Refugee and Immigrant Assistance (ORIA) related to the care of immigrant children.
  • Ensure ongoing staff compliance with agency and policy updates.
  • Collect and maintain all necessary records and data required for adequate program reports, reviews and evaluation.  Interprets and evaluates program data for and in partnership with URM Program Manager.
  • Participate in related trainings/attend weekly staff meetings.
  • Provide for required/routine trainings and provide guidance to URM case management staff and foster parents; as well as provide technical assistance to program staff on case and program related issues. 
  • Develop meaningful referral resources with community providers to better serve refugee and immigrant youth.
  • Work with team to plan cultural preservation activities for all youth in care.
  • Attend community partner and network meetings, workshops, trainings and events on the local, state, and national level as-needed to promote community connections and improve program development.  Represent the program and participate in collaborative efforts with community and network partners.
  • Other duties as may be reasonably delegated by the supervisor.


Supervision/Staff Support:

  • Provide regular individual supervision to case managers and case support staff.
  • Consult with case management staff on complex cases and provide assistance with difficult situations surrounding foster care placements.
  • In coordination with URM Program Manager and licensing team review and assign referrals to case managers as they enter the URM program.
  • Monitor staff time sheets and staff leave time.
  • Complete annual performance evaluations of assigned direct reports.
  • Participate with IFC leadership team in hiring, training of new staff and termination if necessary.
  • Complete all necessary HR documentation
  • May require travel for supervisory visits to satellite URM office.


Case and Family Supports:

  • Organize and participate in weekly staff meetings with regard to URM program services for youth, foster home placements and service plans for youth.
  • Provide response and consultation for significant incidents.
  • Facilitate team meetings for case reviews and consultations amongst program team as well as with clients and foster parents to provide additional program support.
  • Monitor youth adjustment to foster care and prepare youth for court hearings, family reunification, Extended Foster Care, independence and self-sufficiency.
  • Provide case coverage as-needed and/or manage a limited caseload of clients with complex needs (maximum 2-3 cases).
  • Conduct home visits as-needed.
  • Coordinate specialized support services.
  • Provide detailed documentation in case files/reports and ensure timeframes are met.
  • Incorporate best and promising practices to promote durable solutions.

Contract Compliance and Quality Assurance:

  • In conjunction with URM Program Manager, implement and ensure ongoing compliance to contracts and quality assurance initiatives. Train fellow program staff in quality assurance requirements accordingly. 
  • Review all service plans and reports submitted by case managers.
  • In absence of Program Manager, attend the quarterly CCS Quality Improvement meetings.
  • Conduct case files reviews according to contract and agency quality assurance measures.
  • Assist with implementation of quality improvement projects.
  • Review reports for accuracy and consistency as-needed.
  • Ensure data and report trackers are completed and that required reports are submitted by team in a timely manner.
  • Assist in preparation for audits



  • BA/BS degree in social services or related field, or five (5) years of successful full-time experience in a relevant field
  • Minimum of five (5) years experience working with diverse populations; preferably with ethnic minorities and, or refugee populations.
  • Good knowledge of the Child Welfare system including emotional aspects of refugees and immigrants.
  • Strong organization, communication, and interpersonal skills.
  • Excellent computer skills.
  • Able to meet constant weekly, monthly, quarterly and yearly deadlines while working under pressure.
  • Able to ensure maintenance of accurate case files and other necessary client records.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Must have reliable transportation, valid driver’s license, automobile insurance and provide current auto registration.
  • Must have an acceptable driving record per CCS’ driving policy (required to provide current driving abstract).
  • Proof of negative TB test upon hire or proof of test within past 12 months.
  • First/Aid CPR certified or the ability to become certified within the 1 month of employment
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.



  • Graduate degree in social services
  • Three or more years in case management experience
  • Experience supervising in a child welfare agency or supervisory abilities that promote effective staff performance.
  • Knowledge of Washington State child welfare regulations and procedures
  • Multi-lingual in a language commonly spoken by refugees and immigrant

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.  Please let us know if you need special accommodations to apply or interview for this position.


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