Full-time position starting at $24.60 - $27.36/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program
• Lots of room for advancement

Program Description

Catholic Community Services has been contracted to provide case management services for Seattle Housing and Resource Effort (SHARE).  SHARE operates up to 16 democratically operated, self-managed, organized, indoor and outdoor shelters (Tent Cities) throughout King County, providing a safe and empowered place for people experiencing homelessness to stay. Most SHARE indoor shelters and all outdoor communities operate 24/7. 

Position Description

The Case Manager is responsible for providing case management services to SHARE shelter/Tent City participants who wish to engage to assist in their housing search.  The Case Manager will be responsible for identifying barriers to clients obtaining permanent housing, and connecting clients to resources to assist in overcoming those barriers.  This position will work closely with Catholic Community Services programs, Regional Access Points, Rapid Rehousing Teams, and other local resources to assist participants to be able to apply for and obtain permanent housing.  This position will require working some days and some evenings, typically Monday through Friday, and the ability to travel to individual shelters to meet clients on site.

• Outreach and engage SHARE shelter participants in Case Management
• Complete assessments with clients for the Coordinated Entry for All system.
• Develop client-driven, goal-based plans with timelines that detail the client and case manager’s responsibilities to meet agreed upon goals toward obtaining permanent housing. Meet on a continued, ongoing basis to review progress and address any emergent needs as they arise. 
• Provide referrals and advocate for clients to obtain resources that will reduce barriers and assist clients in obtaining permanent housing. This includes working closely with Catholic Community Service programs and outside agencies.
• Work with clients to increase stability to ensure clients can maintain permanent housing once maintained. This includes developing plans in the areas of job search, increasing income, drug and alcohol issues, physical and mental health, personal development, and other life domains.
• Assist clients with completing housing applications, and maintain relationship with subsidized and non-subsidized housing providers to assist clients in securing permanent housing.
• Work closely with SHARE staff and the CCS Program Manager to coordinate site visits, share client success stories and data, and help ensure that SHARE values, ethics, and business model are understood and complied with. Support strategy, collaboration, and coordination between SHARE and CCS to enhance the missions of both agencies and provide the best service possible to our shared participants. 
• Develop a high degree of proficiency in maintaining HMIS records and case notes using the CCS program participant database.
• Maintain program participant files according to Quality Assurance standards, ensuring that all necessary documentation is included and filled out appropriately.
• Conduct quarterly reviews of program participant files, case notes and HMIS data quality with Program Manager.
• Treat program participants in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions might be different.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, working alone, interactions with angry persons, and exposure to computer CRTs.

• Bachelor’s degree in social services or four years equivalent experience.
• Two years direct experience with homeless and/or at-risk populations.
• Ability to work with culturally diverse clients.
• Ability to work independently and with a team.
• Computer skills and ability to learn and use CCS client database system.
• Commitment to CCS’s Mission.
• Valid WA State Drivers License and auto insurance, ability to meet CCS Driving Policy requirements, and access to a vehicle to be able to achieve required on-site shelter visits.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Applicant must successfully pass required background clearances prior to an offer of employment.

Preferred Qualifications

• Knowledge of the local subsidized housing and low-rent private housing market.
• Fluency in a second language spoken by client target group
• Experience with chronically homeless adults.
• Proficiency in a secondary language.
• CPR / First Aid training.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.