Direct service to people who are homeless
- Provide crisis intervention and advocacy to participants.
- Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients' immediate needs.
- Model interpersonal and living skills for clients.
- Enforce building and program rules, including bar policy.
- Maintain and safe and comfortable shelter environment, including physical set-up and light janitorial duties, when necessary.
- Work as a team with other colleagues on shift and be able to work independently without direct supervision.
Client intake, assessment and advocacy
- Orient new clients into the program.
- Review and record in log book to ensure program consistency.
- Maintain client records, updating information on an ongoing basis.
- Explain and enforce policies and procedures.
- Maintain accurate residents count throughout shifts.
- Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.
Concierge Duties
- Manage front desk and building security, including welcoming clients, visitors, and donors, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings.
- Perform routine walk through of the entire building to engage with clients and ensure safety.
- Process messages and maintain accurate client tracking records, including the bar list.
- Answer phones and provide information to callers about the program.
- Assist outside vendor with serving meals that are prepared off-site and delivered to the building.
- Assist participants as they move into or out of the building as needed.
Maintain client information according to Quality Assurance standards
- Maintain client information and ensure all necessary documentation is included.
- Complete logs and other required documents explained by supervisor
Physical And Mental Acuity Requirements
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms.
- Able to speak clearly in person and on the telephone.
- Able to hand write legibly.
- Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
- Able to sit for sustained periods of time.
- Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
- Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment.
- Ability to prioritize multiple tasks, and to work independently and as a team member.
- Ability to lift, move and/or carry up to 40 pounds.
- Regularly able to perform duties as assigned.
- Able to make independent decisions and apply sound judgment in performing job duties.