Lead Case Manager - Thea Bowman

Job Locations US-WA-Kent
Posted Date 2 months ago(11/29/2022 1:31 PM)
Job ID
# of Openings
Social Services/Direct Client Services
USD $23.68/Hr.


Full-time positions starting at $23.68 - $26.33/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

  • Medical, Dental, Vision, Life Insurance and Long-Term Disability
  • Health Savings Account and Flexible Spending Account
  • Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
  • CCS/CHS 403(b) Employee Saving Plan
  • Employee assistance program

Program Description

Thea Bowman Apartments is an 80-unit Permanent Supportive Housing program that serves single adults and couples without children transitioning out of homelessness.  As a Housing First, Harm Reduction program, Thea Bowman offers compassionate, dignified support that emphasizes safety and stability and encourages sustained growth in independent living skills.  We do so in an environment of promise that welcomes diversity and honors each person’s unique experience.  Intensive onsite case management is provided to our residents, which includes developing individualized goals with a focus on building connection to services. 


Catholic Community Services’ Foundational Community Support (FCS) Program provides Supportive Housing and Supportive Employment Services under the WA State Medicaid Transformation Project.  Supported Housing Services are for people with complex needs and unique strengths who benefit from hands-on case management and resource connections in order to be successful in finding and maintaining housing.  This Medicaid benefit is integrated throughout CCS’ diverse social service programming to support housing search and placement activities in a variety of locations, such as Rapid Re-Housing (RRH), Housing and Essential Needs (HEN), shelters, or Permanent Supportive Housing programs. Service locations are dynamic and flexible is accomplished when staff work both independently and as part of a strong team. CCS is committed to creating a welcoming and inclusive workplace and is proud to be an equal opportunity employer. Candidates from all walks of life are strongly encouraged to apply.


Position Description

The Lead Housing Case Manager is responsible for providing housing stability planning, data conformity in our Clarity systems, and supports other case managers in daily operations. In addition, they will be responsible for training and working with Practicum Students.


They will work independently and as part of a team to provide outreach, engagement, individual counseling, and ongoing case management to residents who are permanently housed at Thea Bowman. This position is responsible for providing screening, assessment, and goal planning for the residents’ needs and is responsible for providing a range of supportive interventions to increase stability for residents across a variety of life domains, focusing especially on housing retention and behavioral health.  As part of ongoing support, the Lead Case Manager coordinates with team members to refer participants to other needed services (such as medical, legal, etc.).   

The Lead Housing Case Manager will be the point person for any residents that may need to be go before the Housing Retention Team.

This position works with individuals who are eligible for FCS, focusing on building rapport and developing trust in order to assist with housing search and placement, housing stability planning, community resource linkages, care coordination with providers, and landlord-tenant mediation. Work occurs in a variety of settings, including housing sites, shelters, the streets and other community locations. This position is encouraged to develop holistic care plans for clients and address all needs that can impact housing stability, such as behavioral or physical health, financial assistance, natural supports, and community involvement. Work is collaborative and done along with other housing & shelter as well as health care providers, in order to promote positive health outcomes for individuals with complex needs.



  • Ability to assist in training for new case managers in everyday duties including data entry, file documentation, and ensure participant records are kept in accordance with agency and program standards.
  • Serve as an early resource for the housing case managers to support technical and interpersonal aspects of the position. This will include consistent supervision, case consult and hands-on training.
  • Embody and support a trauma informed and strengths-based culture amongst the case managers.
  • Take the lead to intervene in resident’s crises (medical/mental health/interpersonal) and collaborate with other staff to maintain safety and well-being of residents.  Provide crisis de-escalation and risk assessments for residents as needed. Advocate with Seattle Police Department, County Designated Crisis Responders and Involuntary Treatment Services when additional intensive services are needed. 

Case Management

  • Complete new resident intake and case management plans. Assess resident needs and required level of services, identifying community resources to meet those needs, facilitate residents’ access to services and advocate for residents on a continuing basis.
  • Work alongside the resident to create a plan to meet their needs. This may including finding community resources, facilitating resident access to services, and advocating for residents on a persistent basis to ensure consistent delivery of service.
  • Case management services to residents include, but are not limited to, accessing financial and health benefits, primary health care, mental health treatment, chemical dependency counseling, chore service, protective payee, transportation, food stamps and legal services.
  • Assist resident with tracking of appointments and transportation; as well as accompanying residents when appropriate to appointments.
  • Make home visits to resident’s apartments to ensure resident welfare and to confirm the apartment is in a safe state and in compliance with all city and federal housing quality standards.
  • Assist with the scheduling and coordination of services of visiting professionals, including public health and visiting nurses, mental health counselors, chemical dependency counselors and chore worker.


  • Create and maintain documentation of services and service plans in resident files and online HMIS reporting. This will include resident contracts, referrals and interactions in case notes.
  • Regularly conduct internal resident file audits for all active residents in the program.


  • Maintain regular, scheduled office hours.
  • Attend trainings required of employees and supervisory meetings as scheduled.
  • Represent Thea Bowman in service provider meetings or events, advocacy groups, coalitions, etc.
  • Cultivate and support a positive team-oriented work environment by responding to all emails, assisting team members and communicating clearly any information that may be beneficial for the program team to know.
  • Perform other duties as assigned by supervisor.


Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, interactions with angry persons, and exposure to computer CRTs.


Physical And Mental Acuity Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to hear telephone rings, phone conversation, doorbells, emergency alarms and face-to-face conversation.
  • Able to speak clearly in person and on the telephone.
  • Able to hand write legibly.
  • Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large space and identify concerns that require staff response.
  • Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
  • Able to sit for sustained periods of time.
  • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
  • Able to lift, move and/or carry up to 40 pounds.
  • Regularly able to perform duties as assigned.
  • Able to make independent decisions and apply sound judgment in performing job duties.


Minimum Qualifications

  • A Bachelor’s Degree in a human/social services field; may also be an Associate’s degree in a relevant field with one year of field experience, or 3 years of human services work experience can be substituted for a bachelor's degree. May also be a Certified Peer Counselor with one year of field experience.  
  • Knowledge of the social service providers and community resources that are available for consumers. 
  • DOH credential to permit provision of behavioral health services – may include an Agency Affiliated Counselor Registration (HIV/AIDS training and background check required) or ability to obtain this within 60 days of hire. 
  • Proof of negative TB test within past 12 months and ability or test within first six months of employment. 
  • Demonstrable case management experience including problem-solving/issue assessment skills, intervention planning/implementation skills, and/or crisis intervention skills. 
  • Experience working with individuals who are hard to engage and challenging to serve. 
  • Experience working with homeless populations.
  • Demonstrable understanding of drug and alcohol issues and harm reduction model.
  • Demonstrable oral and written communication skills, team-building skills.
  • Ability to prioritize and complete assigned tasks, accept responsibilities and provide resident treatment/case management, with little supervision.
  • Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment that fosters respect, teamwork and excellence.
  • Ability to uphold and model the agency and programs’ mission, values, and insights into all aspects of work life.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations. 
  • Basic computer skills with ability to maintain up to date and meticulous records. 
  • Criminal history background checks are required prior to employment.


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