Complete thorough intakes and eligibility screening with referred clients.
Employee accomplishes this responsibility by completing the following tasks:
- Provide to Veteran and famil shourt term comprehensive navigation services through Progressive Engagement. This may include walking with client through the system, and modeling behavior for client to include self-advocacy, goal setting, time management, working with angencies, landlords and other needs as called out in the Housing Stability Plan.
- Coordinate referrals from outreach efforts; maintain a weekly housing list of all currently enrolled veteran households and those presume eligible.
- Schedule initial intakes/screenings within 48 hours of referral. Assess client’s housing needs (eviction prevention or rapid re-housing), create Housing Stability Plan, as well as strengths and supports available to client.
- Determine if client would be homeless (Homeless Prevention) but for this assistance, and what minimal assistance is required to become stably housed.
- Take screening calls and perform screening as needed.
Initiate Housing Stability Plan.
Employee accomplishes this responsibility by completing the following tasks:
For All Interventions:
- Identify and prioritize top housing needs.
- Identify family strengths/assets to help meet identified needs.
- Develop Housing Stability Plan for short-term, shallow intervention based on minimal SSVF assistance, use of community and VA resources, and family strengths.
For Homeless Prevention:
- Verify risk in writing with landlord (3-day Pay or Vacate Notice, Eviction, etc.)- Full HP eligibility tool needs to be used.
- Determine property eligibility (Fair Market Rent, Lead-based paint requirements, etc.)
- Acquire other documentation (copy of lease, W-9, income verification, veteran status)
- Negotiate with landlord/property manager as needed.
- Complete request for payment in a timely manner for rent arrears and utilities.
- Perform Housing Habitability Inspection.
- Perform 90 day recertification as needed.
For Rapid Re-Housing:
- Verify homelessness in writing (3rd party or self-declaration).
- Assist client in finding housing within appropriate parameters (size, location, Fair Market Rent);
- Negotiate with landlord/property manager as needed.
- Perform Housing Habitability inspection prior to payment or move in.
- Complete request for payment in a timely manner for rent, deposit, other financial assistance as needed.
- Acquire other documentation (copy of lease, W-9).
- Perform 90 day recertification as needed.
Landlord Liaison:
Employee accomplishes this responsibility by completing the following tasks:
- Search for landlords that will work with a Rapid Re-Housing program.
- Explain SSVF program in efforts to create a collaborative relationship with landlord.
- Work with Housing Navigator to feed leads of perspective landlords.
- Respond to Landlord in a timely manner for the following: client emergencies, rent, and deposit and lease issues.
Outreach:
Employee accomplishes this responsibility by completing the following tasks:
- Research information/sources to find eligible, targeted Veterans;
- Visit sites where veterans who are homeless or at risk of homelessness may be- to include but not limited to emergency shelters, encampments, VA medical centers, Veteran Housing Option Groups, drop-in sites, food programs, health clinics and phone calls from community providers.
- Foster connections in the community to Veteran-related agencies/groups with the goal of generating referrals of targeted Veteran clients.
- Speak to groups as needed to generate referrals of targeted clients.
- Screen potential veteran households for eligibility.
- Collaborate with other community SSVF programs to ensure non duplication of services.
- Collaborate with VA teams to screen veterans as needed; to include warm handoffs and collaborative work with VA team to assist household towards the best housing solution.
Data Entry:
Employee accomplishes this responsibility by completing the following tasks:
- Complete all mandatory Homeless Management Information System(HMIS) training.
- Complete intake, gather all mandatory documents, work with Homeless Services Data Specialist to coordinate entry into HMIS.
- Enter all ongoing service transactions into HMIS.
Housing Stability Plan:
Employee accomplishes this responsibility by completing the following tasks:
- In conjunction with veteran household, create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis.
- In collaboration with VA and community resources, assist client as needed to meet identified needs through direct services or referrals to appropriate agencies or programs.
Maintain records and reports:
Employee accomplishes this responsibility by completing the following tasks:
- Keep accurate and timely case management notes.
- Help create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis.
- Complete 90-day Recertification paperwork if applicable;
- Keep organized and confidential records.
- Participate in Veteran Services case management meetings and provide case summaries and client status information.
- Participate in problem solving activities with staff members concerning obstacles faced in service delivery and program paperwork compliance.
Attend meetings as necessary and represent CCS Veteran Services Program:
Employee accomplishes this responsibility by completing the following tasks:
- Attend meetings as required by Lead Case Manager or Director.
- Attend appropriate training workshops and opportunities to continually improve knowledge and skills.
- Share appropriate information with other staff.
Navigating Community Resources:
Employee will accomplish this responsibility by completing the following tasks:
- Physically accompany or transport households for the following: meeting with potential landlords, meeting with community resources such as employment, food banks, mainstream benefits, doctor appointments, 2nd cycle etc.
- Maintain current information on community resources veteran and non-veteran specific;
- Establish, build and share community resources to include referrals and interactive supportive relationships.
- Work with community partners to create and ease of communication and warm handoffs.
Crisis Intervention:
Employee will accomplish this responsibility by completing the following tasks:
- Attend training specific to Suicide Prevention, Trauma Informed Care and safety while in the field as well as all other SSVF mandatory training.
- Knowledge of community based programs specific to the population being served- PATH, Adult Protective Services, Child Protective Services, Mental Health Crisis teams, Detox beds, Emergency Shelters, food programs, health clinics, McKinney Vento etc.
- Be flexible in the face of changing client needs and SSVF programmatic rules.
Team Development:
Employee accomplishes this responsibility by completing the following tasks:
- Mentor new and existing staff and intern around SSVF policy changes, paperwork and resources to include best practices.
- Be well versed in CCS system for client referrals as well as working intra-agency.
- Work collaboratively with the following Family Housing Network programs: Rapid Re-Housing, Permanent Supportive Housing, Coordinated Entry, Shelter and Catholic Housing Services.
Fiscal Management:
Employee accomplishes this responsibility by completing the following tasks:
- Knowledgeable of allowable SSVF costs related to housing, employment, transportation, and general housing stability.
- Provide timely paperwork for payment towards client housing, transportation and general housing stability needs.
- Be good stewards of funding.
Other duties as assigned.