F/T position (37.5 per week; must be available to work overnight shifts, 10pm-8am, this is a 24/7 facility and flexibility is needed)  starting at $24.55 - $25.73/hr. DOE. ($1.00/hr for Lead Designation is included in the wage)

Overnight, Weekend & Solo Shift Differential Pay ($o.75 - $1.00/hr.) Available

COMPETITIVE BENEFITS INCLUDING:

• Generous PTO: Paid Sick Time, Paid Vacation (15 days for F/T Employees), 11.5 Agency Paid Holidays, plus 2 Personal Holidays
• Medical, Dental, Vision, Basic Life/AD&D and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• 403(b) Retirement Plan and Employer Contribution Pension Plan
• Employee Assistance Program

Per the current CBA, union positions will be subject to a 3% increase 7.1.24 and a 7% increase 7.1.25.

POSITION DESCRIPTION:  

The Lead Residential Services Coordinator is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at Francis Place; a 42-unit, 24/7 controlled access, permanent/ supportive housing project for highly vulnerable, chronically homeless adults.   The Lead Residential Services Coordinator would be part of the 24/7 support staff for residents and building operations.  The Lead Residential Services Coordinator would work closely with the Whatcom Housing Program Director of Francis Place to provide additional support to the Residential Counselor team.

JOB CONDITIONS:

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions and interactions with angry persons.

For internal candidates/union positions only: Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

MAJOR DUTIES AND RESPONSIBILITIES

• Act as the point person for the Residential Coordinator team in the absence of the Whatcom Housing Program Leadership
• Assist with the planning, logistics and facilitation of Francis Place programming events.
• Assist with the development and management of the Francis Place volunteer program.
• Interact and model appropriate professional behaviors with residents in the general milieu of Francis Place common areas.
• Coordinate and facilitate outside services with residents:
  • Contact outside service providers to schedule, confirm and manage a variety of appointments.
• Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
• Initiate, facilitate and promote on-site recreational and therapeutic activities (such as, but not limited to Community Garden & SUD Group coordination and Social engagement & enrichment activities).
• Ensure all functions in lobby office are run efficiently and effectively while on shift, including checking visitors in and out, answering telephones and monitoring security systems.
• Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Whatcom Housing Program leadership as needed.
• Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.
• Respond to emergencies and initiate action as required, including contact with emergency response systems and On Call supervisors as necessary; may include resident welfare checks.
• Ensure significant events involving residents and building operation activities are recorded accurately in daily log:
  • Read daily logs upon shift entry
  • Pass on all necessary information during shift overlap for seamless coverage
  • Elevate issues as appropriate to Supervisor
• Respond to resident complaints involving other residents; coordinate with Whatcom Housing Program Director, CHS Building Manager, and/or community partners as needed.
• Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
• Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
• Attend trainings as needed/required.

Other duties as assigned.

MINIMUM:

• A minimum of 6 months in the Residential Counselor position.
• Completion of at least 3 years college in social services or related field, plus experience in human services field working with vulnerable populations.

OR

• 3 years’ experience in human services working with vulnerable populations (including but not limited to homeless adults, the economically disadvantaged, mentally ill or with substance use disorders).
• Ability to work effectively with clients displaying a wide range of unpleasant and/or challenging behaviors.
• Understanding of homelessness and various characteristics of homeless adult population; experience with the issues of mental illness and with substance use disorders preferred.
• Reliable transportation, WA State Driver’s License & proof of current automobile insurance.
• Ability to communicate and work effectively with staff from various backgrounds.
• Able to communicate effectively in with staff, residents, and community partners.
• Ability to learn crisis intervention skills and behavior management.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal History Background Checks are required prior to employment.

PREFERRED:

• Experience working with persons living with mental illness and/or substance use disorder
• Experience working with the homeless population.