OPERATIONS MANAGER I
Bremerton, Washington
WHO WE ARE:
We are a values-driven organization, providing family-oriented behavioral health care for children, youth and families, provided primarily in their own home and community. Our enthusiastic clinical teams provide whatever is needed to help children and youth remain safely in their own home with their family, restoring hope, providing intense mental health services and supports, and helping to strengthen the family unity. With sites located throughout Western Washington and Portland Oregon, we offer comprehensive intensive, Wrap-around mental health services to a diverse population for youth and families. We employ almost 600 energetic and compassionate employees.
WHAT WE VALUE:
Compassion Diversity Strength-Based-Approach Social-Justice & Our Staff!
The Operations Manager is an integral member of the Site Leadership Team and works collaboratively with the team to ensure all operational functions in the site are in place, in order to ensure and support compliance with all local, federal and state regulations. The Operations Manager ensures the functions performed by the site Operations Team meet all contract requirements and Medical Managed Care Organization (MCO) requirements. This position ensures Operational activities function effectively and that operational responsibilities are conducted in concert with Clinical responsibilities and requirements.
Successful blending of clinical and operational responsibilities is critical, and is an essential responsibility of the Operations Manager. With required integration of behavioral health and physical health through the State Health Care Administration and the MCO’s, this tandem relationship will serve to safeguard compliance, promote best practices, and support the safest possible interventions.
The Operations Manager is responsible for the following Direct Reports, comprising the Site Operations Team, and holds accountability for successful implementation of all associated responsibilities;
Data Management Specialist
Operations Assistant I and II
Operations Coordinator
Reception
Facilities and Tech Support
WHAT WE OFFER:
BENEFITS:
The Operations Manager serves as a human resources liaison, coordinating multiple hiring, orientation and training activities within the site (see below). Unfilled Clinical positions create immediate clinical risk to those we serve, jeopardize our contracts, and place unfair burdens on existing staff. Unfilled Operations positions create immediate risk to revenue/billing, and local, state and federal/Medicaid compliance as well as contract compliance. As such, the Operations Manager serves as an essential component to risk-management within the site through human resources activities.
The Operations Manager is responsible for providing leadership for operational and administrative systems within the site, and clinical indirect support to the Site Director. Work is performed under the supervision of the Site Director and in close coordination with the Clinical Compliance and Quality Improvement Manager (CCQI Manager), Family Behavioral Health System CQI Team and CCSWW Human Resources.
The Operations Manager ensures that all site data is transmitting accurately and that error reports are attended to in accordance with FBH Admin Unit, and contractually required timeframes, working closely with the Administrative Unit to verify that the site is meeting needs pertaining to the EHR/CareLogic.
JOB SUMMARY:
The Operations Manager serves as a human resources liaison, coordinating multiple hiring, orientation and training activities within the site (see below). Unfilled Clinical positions create immediate clinical risk to those we serve, jeopardize our contracts, and place unfair burdens on existing staff. Unfilled Operations positions create immediate risk to revenue/billing, and local, state and federal/Medicaid compliance as well as contract compliance. As such, the Operations Manager serves as an essential component to risk-management within the site through human resources activities.
The Operations Manager is responsible for providing leadership for operational and administrative systems within the site, and clinical indirect support to the Site Director. Work is performed under the Site Director and the Clinical Quality Manager, and in close coordination with the Clinical Compliance and Quality Improvement Manager (CCQI Manager), Family Behavioral Health System CQI Team and SW CCSWW Human Resources.
The Operations Manager ensures that all site data is transmitting accurately and that error reports are attended to in accordance with FBH Admin Unit, and contractually required timeframes, working closely with the Administrative Unit to verify that the site is meeting needs pertaining to the EHR (CareLogic).
Serving as site liaison with the Human Resources Department
A full job description may be shared for candidates selected for an interview.
WHAT WE ARE SEEKING IN A CANDIDATE
Preferred Qualifications
ABOUT BREMERTON & KITSAP AREA:
Bremerton is a small beautiful city, located across from Seattle (a one-hour ferry ride away) with sweeping views of Olympic Mountain Range. Guests of Bremerton will enjoy the Harborside area offering fine hotels and dining, coffee shops, cafes and Art District, Puget Sound Navy Museum, USS Turner Joy, Boardwalk, Harborside Fountain, and PSNS Memorial Plaza.
The surrounding Kitsap area offers smaller, charming, waterfront communities with all the amenities of any large city. Enjoy all the area has to offer:
If you are passionate about providing strength-based mental health services for children, youth and their family, we would love to hear from you!
If you are on our careers page and you are interested in being considered for this opening: please click on the blue link above, on this page, located on the upper right hand corner that says: "Apply for this job online" and upload your resume and answer a few questions for consideration.
If you are not on our careers page: please copy and paste the following URL into your browser: https://fbh-ccsww.icims.com/jobs/intro to view our opportunities. Search for your jobs of interest and click on the blue link on the careers page, located on the upper right-hand corner that says: "Apply for this job online" and upload your resume and answer a few questions for consideration.
For additional questions, contact Karla Lacktorin, Regional Clinical Recruiter, at: karlal@ccsww.org
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.
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