Catholic Community Services of Western Washington and the Archdiocesan Housing Authority (doing business as Catholic Housing Services and Coordinated Care Agency) are outreaches of the Catholic Church in Western Washington. Rooted in the Gospel message of love and hope, we recognize the sacredness and dignity of every human person. Our focus is on those individuals, children, families, and communities struggling with poverty and the effects of intolerance and racism.

If you are looking for meaningful work, make a tangible difference, and drive positive change, find out more at: https://ccsww.org/careers

How YOU can make a difference:

The HR Employee Services Representative provides frontline assistance to managers and employees. ESR assists the Human Resources team in supporting 700 employees across Western Washington, primarily in King County. They have excellent customer services skills and create a welcoming, organized, and responsive HR office environment. They demonstrate compassion and professionalism in all of their interactions and maintain the privacy and confidentiality of staff.

Work location & Schedule:

Seattle, On-site (Monday - Friday, 8:30 AM - 5:00 PM)

Benefits & Compensation

This is a Full-time, 40-hour position starting at $23.88 - $25.31/hr (D.O.E) with a competitive benefits package:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off (PTO), paid sick time, 15 days of paid vacations
• 12 days of paid holidays, plus one (1) personal holiday
• CCS/AHA 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

This role requires a proactive, detail-oriented individual who will be responsible for providing administrative and operation support to the HR department.

Customer Support

• Deliver excellent customer service as a point of contact for employees, managers, and HR partner questions.
• Provide first response support regarding HR processes, self-service, and Moodle questions. This includes login support, HR process guidelines and issue resolution.
• Respond to questions from management and staff regarding HR process and administrative actions, personnel files and associated paperwork.
• Manage HR email inbox inquiries and follow-ups as needed.

HR Office Support

• Administrative & Office Support: Managing daily front-desk operations (opening/closing, mail, faxes), scheduling meetings, and maintaining office supplies and inventory cost-effectively. 
• Personnel File & Record Management: Maintaining accurate, confidential employee files (digital and physical), preparing new hire files, auditing for compliance, filing and archiving terminated files. Regularly update employee records with new information, sort, label, file, scan, upload, and convert paper records into electronic format.
• HR Team & Employee Support: Providing support to HR Director/Manager in fielding requests from employees, managers, and the public, maintaining the SharePoint site, creating employee badges, and coordinating employee recognition (anniversary/service awards).
• Process & Technology Assistance: Supporting Moodle training enrollment, verifying employment, routing paperwork, and preparing AP check requests.
• Employee Lifecycle Management: Facilitate end-to-end HR support, specifically managing the onboarding, orientation, and offboarding processes.
• Operational Support: Collaborate with other departments to manage HR-related coordination needs, attend meetings, and assist with special projects assigned by HR leadership.
• Process Improvement & DE&I: Work with the HR team to improve systems and processes while actively supporting Diversity, Equity, and Inclusion (DEI) initiatives.

Physical Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 

• Work is typically performed in a climate-controlled office environment. 
• Prolonged periods of sitting at a desk while working on a computer. 
• Manual dexterity required for frequent use of a keyboard, calculator, and other standard office equipment.

• Associate degree in human resources or related field.
• 2+ years of high-level administrative experience in a fast-paced environment.
• Experience with Microsoft Office, specifically Outlook, Word, Excel, PowerPoint and Teams.
• Exceptional organizational, time management, and multitasking skills with high attention to detail in document production.
• Strong communication, discretion, and ability to handle shifting priorities with a professional demeanor.
• Proactive learner and problem-solver capable of working independently or collaboratively in multicultural settings.
• Dedicated to supporting the values of Catholic Community Services/Catholic Housing Services. 
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Ability to work both independently and as a member of a team.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin.  We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community.  We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.

Catholic Community Services is an Equal Opportunity Employer. Visit www.ccsww.org to learn more.