Coordinated Care Agency works collaboratively to provide a continuation of services from Shelters to Permanent Supportive Housing to individuals and families who have experienced homelessness in King County. We believe that everyone deserves a safe, affordable place to call home. People experiencing homelessness come to us with complex histories; it takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, the CCA Division Director is an integral part of a team that provides leadership, vision and support to a diverse group of shelter programs serving households experiencing homelessness in King County. 

The purpose of our work is to ensure that people have access to the healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives. 

Position Description

The Program Director is responsible for staff supervision, regular recruitment and hiring of staff, management of volunteers, preparing and managing program budgets and spending, preparing funding applications, maintaining relationships with contract monitors, being the staff liaison to fundraising groups, local advocacy, and ensuring the upkeep and maintenance of the facilities. This position manages approximately $1.9 million of funding annually.

The Program Director takes a lead role in advocating for increased low barrier harm reduction services and permanent housing opportunities that can accommodate this vulnerable population.  This requires managing strong relationships with community leaders and funders. 

This position directly supervises the Operations Manager, Supportive Services Manager, Maintenance Supervisor, and Advocate Supervisor.

Benefits & Compensation

Full-time, 40 hour/week

Salary: starting at $80,329.60 per year (D.O.E.) with a competitive benefits package:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off (PTO), paid sick time, 15 days of paid vacations
• 12 days of paid holidays, plus one (1) personal holiday
• CCS/AHA 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Leadership:

• Provide inspirational leadership in program and service coordination and management in a low barrier, harm reduction model.
• Strategically plan for program growth and development, as the community works towards the goals of King County Regional Homelessness Authority, HUD’s goals of Housing First and King County Coordinated Entry and Assessment, and other local and national movements regarding homelessness.
• Build relationships with local neighborhood and community representatives to further common goals, and attend relevant meetings.
• Network with other service agencies to ensure continuum of care for residents.
• Work with staff and clients to ensure the shelter is a safe and compassionate environment that supports clients in obtaining housing.
• Hire and directly or indirectly supervise all program staff (case managers, lead staff, advocates, janitors, administrative and business staff, on-call staff) and volunteers. Conduct annual reviews of staff performance.
• Assure compliance with CCS Personnel Policies and Procedures
• Assess specific training needs for staff and implement training plans. Incorporate practices and principles that value diversity in staff training.
• Hold monthly staff meetings, or more often as needed. Develop staff cohesion. 
• Develop and maintain relationships with donors, volunteers, and people and organizations that advocate and support ending homelessness.
• Make sure that all volunteers, especially client volunteers, are adequately supported.
• Develop and maintain a workplace which values and supports a culturally and ethnically diverse work and service environment.
• Attend CCS directed Program Manager and supervisory meetings

Management responsibilities:

• Supervise staff scheduling. Assure the programs are open and adequately staffed 365 days a year, filling in as needed.   Minimize the use of overtime.  Assure appropriate backup is in place at all times. Ensure after-hours 24/7 on-call management rotation. 
• Coordinate with Operations Manager to review program financials.
• Prepare, monitor and control the budget, for approximately $1.9 million annual funding for the program. Insure the program can pass funder audits.
• Supervise preparation of invoices for funding and submission of accounts payable requests to accounting.
• Monitor government contracts. Assist with record keeping and audit preparation. Ensure that program operation and documentation complies with all contracts, auditing, and other applicable standards.
• Notify the agency (human resources, accounting, operations, grants, etc.) of any specific requirements that will affect the agency’s implementation of its policies and procedures.

 Operations:

• Coordinate purchasing.
• Oversee maintenance of facility and equipment.
• Handle emergency and facility issues.
• Develop emergency plans for the program.
• Supervise management and entry of data on clients into the agency database and the local Homeless Management Information System. Monitor data at least monthly.  Supervise any detailed quarterly, annual or monthly demographic required by funders.
• Use data for program planning to improve services and outcomes. Develop a thorough understanding of funders’ and the provider community’s use of data.
• Ensure client records meet agency and contract standards.
• Modernize programs’ systems to use technology to the best advantage. Find efficient ways to conduct operations.
• Respond to client complaints and issues promptly and seek resolution at the lowest level possible. Review decisions to bar clients from participation in the programs to ensure policy and contract compliance.
• Maintain food safety in programs. Ensure that food operations meet health department and food donor standards. 

Funding and Resources:

• Work with fundraising staff and management to ensure that fundraising goals are defined and met.
• Write applications for funding to government, foundation and private sources.
• Maintain and develop relationships with donors.
• Make individual and group solicitations to community groups.
• Participate in annual fundraising activities including preparing and presenting information about the program and asking for donations at the event.

Community support:

• Work to increase staff and client involvement in advocacy.
• Work closely with the Coordinated Entry System to insure more housing opportunities become available for clients.
• Work with local funders to maintain current shelter and services, and to develop new program opportunities for people who are homeless in Seattle.
• Participate in advocacy to increase housing for people who are homeless.
• Identify and participate in meetings of neighborhood groups.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes or other bio-hazardous materials in the course of doing business.  In addition, there is potential for exposure to bloodborne pathogens. Other exposures could include cleaning supplies, chemicals involved in pest control, paint, and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies, and working on-call.

This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders.  These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.

Physical Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
• Ability to travel throughout King County as needed. When operating a personal vehicle for work purposes, must meet all requirements to be approved as an authorized driver.

Mental Acuity Requirements

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.

Minimum Qualifications

• Bachelor's degree in social services or a related field, or commensurate experience in social services.
• At least two years of experience in direct provision of social services, preferably with homeless people in a harm reduction low barrier model.
• At least two years of program management in social services, preferably with homeless people.
• Understanding of problems homeless participants of this program face, including alcohol and drug abuse, mental illness, vulnerability, trauma and long-term, chronic homelessness.
• Minimum two years supervisory experience.
• Excellent written and oral communication.
• Good office computer skills, with ability to maintain complex client records, spreadsheets, and produce flyers and informational materials.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
• Commitment to working within the mission, goals and objective of Catholic Community Services.
• Valid Washington State Driver’s License and meets the conditions of the agency driving policy.
• Criminal history background checks are required prior to employment.
• Commitment to harm reduction program model.

Preferred Qualifications

• Master’s degree in Social Work or a related field.
• Fluency in Spanish
• CPR / First Aid training

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin.  We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community.  We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.