The Regional Director is accountable for overseeing and ensuring the quality of our housing and the financial sustainability of a portfolio of affordable housing developments across Western Washington. The portfolio includes workforce housing, farmworker housing, permanent supportive housing, and commercial rental spaces, with services provided by partnering agencies. This portfolio is a mix of low-income and subsidized housing serving individuals, families, veterans, seniors, agricultural workers, and persons with disabilities, including individuals who may be experiencing homelessness.
Property management and supportive services work in tandem to promote housing stability, resident success, community engagement, and health and safety standards. The Regional Director is responsible for ensuring properties operate in compliance with regulatory requirements, funding obligations, agency standards, and industry best practices while maintaining strong financial performance, excellent physical conditions, high occupancy levels, and positive resident outcomes.
As a roving operational leader, the Regional Director may be assigned responsibility for properties located throughout Western Washington and may assume oversight of additional properties, regions, commercial spaces, new developments, lease-up activities, troubled assets, special initiatives, or transitional assignments as determined by agency leadership. The Regional Director is expected to adapt to changing operational needs and provide strategic leadership across the portfolio to support agency goals and long-term organizational success.
PROPERTY OPERATIONS MONITORING
- Review and evaluate every Weekly Comprehensive Property Report submitted by all Property Managers under their supervision on a weekly basis.
- Review all reports on a weekly basis and hold Property Managers accountable for achieving established Key Performance Indicators (KPIs), occupancy goals, collections targets, resident retention goals, compliance requirements, maintenance standards, and financial performance.
- Meet with Property Managers regarding underperforming KPIs and, in conjunction with the Property Manager, develop a Property Corrective Action Plan with measurable goals, timelines, and accountability measures.
- While Property Corrective Action Plans are in effect, continue to meet with Property Managers regularly to monitor progress, provide support, and ensure sustainable improvement.
- All Property Corrective Action Plans will be submitted to the CHS SharePoint site. The Director of Property Management and Agency Director will review reports and corrective action plans to ensure implementation and accountability.
- In the absence of a Property Manager completing the Weekly Comprehensive Property Report, the Regional Director shall complete and post the report to the CHS SharePoint site.
- Ensuring occupancy standards and revenue goals are achieved through active monitoring of leasing activities, vacancies, waitlists, unit turnover, applicant processing, marketing efforts, and coordination with referral agencies.
- Monitor property operations through the use of property management software including account ledgers, cash receipts, transactions, delinquencies, move-ins, move-outs, service requests, income certifications, inspections, and compliance activities.
- Promote early intervention best practices for eviction prevention. Work with property teams to implement resident-centered strategies that support housing stability while ensuring lease compliance and protecting the financial health of the property.
- Meet regularly with Property Managers and Maintenance staff to provide leadership, guidance, and support while ensuring properties remain financially viable, compliant with contractual obligations, and maintained in accordance with agency standards.
- Respond to tenant complaints and issues promptly and seek resolution at the lowest level possible.
- Ensure each property maintains strong curb appeal, cleanliness, safety, and overall physical appearance. Grounds, landscaping, common areas, building exteriors, signage, vacant units, and community spaces shall be maintained in a manner that reflects agency standards and promotes resident satisfaction.
- Conduct regular site visits and inspections of exterior grounds, common areas, vacant units, occupied properties as appropriate, and commercial spaces to assess property conditions, operational effectiveness, safety concerns, and staff performance.
- Ensure property operations are aligned with agency mission, strategic goals, policies, procedures, and service philosophy while promoting operational excellence and quality resident outcomes.
SUPERVISION AND LEADERSHIP
- Provide leadership to staff in the areas of property management and compliance as well as in supporting and promoting the mission of the agency and advocacy within the community.
- Select, supervise, train, mentor, coach, and evaluate staff within the portfolio.
- Support the professional growth and development of staff supervised and supported.
- Create a positive company culture that promotes employee engagement, professional development, accountability, and staff retention.
- Promote and develop ongoing training and support around best practices in affordable housing, leadership development, compliance, and special initiatives.
- Ensure attendance at all CHS mandatory trainings for employees and facilitate regular meetings.
- Provide leadership and vision for how CHS can best serve residents through affordable housing best practices and seek opportunities for ongoing program development.
- Assist in the promotion of community within CCS/CHS buildings by working closely with service staff.
- In collaboration with CCS, represent the agency in local government and community efforts to end homelessness and address housing stability barriers. Participate in advocacy efforts related to these initiatives.
- Build relationships with local neighborhood organizations, community leaders, service providers, and stakeholders to further common goals.
- Develop and safeguard a workplace that values and supports a culturally and ethnically diverse environment.
- Hold staff accountable for achieving performance objectives, operational standards, compliance requirements, customer service expectations, and agency goals.
- Lead and manage employee performance through coaching, training, recognition, corrective action, and performance evaluations.
- Ensure agency policies, procedures, values, and strategic initiatives are consistently implemented throughout the portfolio.
- Exercise sound judgment and leadership during emergencies, critical incidents, resident crises, regulatory investigations, and situations involving significant organizational risk.
FISCAL MANAGEMENT
- Assure that annual budgets for property operations are prepared for each property in accordance with the CHS budget process.
- Monitor and control expenses within the constraints of the annual budget including monitoring monthly financial statements and reviewing variances with the appropriate Property Accountant and Site Manager.
- Ensure programs submit timely billings, reports, write off bad debt when appropriate, and process invoices promptly to maintain financial stability.
- Monitor the collection of rent and other monies; review delinquencies to ensure profitability for each property and identify appropriate action steps.
- Negotiate and implement rent increases with funders and monitoring agencies.
- Assist agency leadership to identify and apply for viable funding resources to support the properties.
- Maintain effective communications and working relationships with funders, investors, lenders, and community partners.
- Assist accounting staff with annual audits as needed.
- Assume responsibility for the financial performance of the assigned portfolio, including achievement of occupancy, revenue, collections, expense management, and net operating income goals.
- Analyze financial reports and identify trends, variances, risks, and opportunities. Develop and implement corrective actions as necessary to improve financial performance.
- Monitor delinquency, vacancy loss, concessions, bad debt, write-offs, and collection practices to ensure fiscal sustainability.
- Identify opportunities to improve operational efficiencies, maximize revenue, reduce operating expenses, and preserve agency resources while maintaining service quality and compliance.
- Collaborate with Accounting, Asset Management, Facilities, and agency leadership to support the long-term financial health and sustainability of the portfolio.
FACILITIES MANAGEMENT
- Collaborate with the Asset Director and Facilities Director to identify maintenance issues and capital needs that affect building security, safety, functionality, and asset preservation.
- Monitor and continue development of CHS's emergency preparedness program, including emergency response plans for each building in the event of earthquakes, fires, and extreme weather events. Ensure each property has an emergency evacuation plan.
- Perform site visits of each property regularly including walking exterior grounds, vacant units, common areas, commercial spaces, and building systems.
- Review and plan long-term maintenance programs for each property including building systems, building envelope, structural components, and capital improvement needs with funders, the Property Manager, and the Asset and Facilities teams.
- Monitor and track unit turnover, service requests, preventative maintenance programs, vendor performance, and work order completion for timeliness and quality.
- Monitor annual apartment inspections for each property to ensure they have been completed, documented, and deficiencies corrected.
- Negotiate service contracts with vendors including landscaping, pest control, janitorial, security, and other contracted services.
- Follow Procurement procedures for vendor management and purchasing.
- Work with Commercial Tenants as needed on lease administration and building-related issues.
- Respond to after-hour emergencies that may require management oversight.
- Ensure all properties are maintained in a clean, safe, attractive, and welcoming condition that reflects agency standards and protects the value of agency assets.
- Hold property management and maintenance staff accountable for maintaining strong curb appeal, positive first impressions, and high physical standards at all portfolio properties.
COMPLIANCE AND QUALITY MANAGEMENT
- Work with CHS Compliance and Quality Management team to ensure each property staff member is fully trained in the specific compliance requirements of their properties and agency standards.
- Monitor submission of move-in and annual recertification files for accuracy, completeness, and timeliness.
- Collaborate with CHS Compliance to ensure properties are meeting set-aside requirements, funding regulations, reporting obligations, and monitoring requirements.
- Monitor properties to ensure compliance with Fair Housing laws, Landlord-Tenant laws, agency policies, regulatory requirements, and industry best practices.
- Assist staff with implementation of new software systems, operational procedures, evolving regulations, and industry trends.
- Represent management at all funder inspections, audits, monitoring visits, and regulatory reviews.
- Develop and maintain partnerships with organizations and agencies that support affordable housing and resident success.
- Assist Compliance Specialists with annual audits, regulatory reviews, corrective action plans, and compliance monitoring.
- Provide leadership and oversight to ensure all properties consistently meet agency performance expectations, compliance standards, contractual obligations, quality benchmarks, and investor requirements.
- Monitor portfolio-wide performance indicators and implement corrective action plans when operational, financial, maintenance, occupancy, compliance, or resident service goals are not being achieved.
- Ensure properties operate in alignment with agency mission, strategic objectives, organizational values, and resident-centered service principles.
- Promote a culture of continuous improvement through data analysis, audits, inspections, resident feedback, performance measurement, and operational reviews designed to improve outcomes, preserve assets, and strengthen portfolio performance.
Physical and Mental Acuity Requirements
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to understand and apply custodial and maintenance instructions/manuals.
- Able to observe safety rules.
- Able to climb ladders and work in high places.
- Able to walk, kneel, climb, stand, crouch, stoop, reach, push, pull and other related activities associated with maintenance janitorial work.
- Able to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
- Able to occasionally lift up to 100 pounds together with a team member.
- Able to move a 2-yard trash container.
- Able to hand write legibly.
- Able to prioritize multiple tasks and to follow through to the completion of tasks.
- Able to work independently and as a team member.
- Able to perform tasks requiring manual dexterity.
- Regularly able to perform duties as assigned.
- Able to see well enough to identify cleaning needs and complete to acceptable standards.
- Able to use sound judgment in regular and demanding situations.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.